Complaints

This profile includes complaints for Cellular Advantage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cellular Advantage, Inc. has 11 locations, listed below.

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  Cellular Advantage, Inc.

  3829 100th St Urbandale, IA 50322-2049

• 

  Cellular Advantage, Inc.

  1402 1/2 E. McKinley Ave. Des Moines, IA 50320

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  Cellular Advantage, Inc.

  250 Destination Dr Grimes, IA 50111

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  Cellular Advantage, Inc.

  301 Center Place SW, Suite E Altoona, IA 50009

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  Cellular Advantage, Inc.

  900 Army Post Road Des Moines, IA 50315-5570

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agent left me a voicemail for the promotion in 9/19/23. The date of the monetary transaction was 10/25/23 for the amount of $84.13. The agents name is ********. Every voicemail left by said agent advised me that I qualify for a brand new iPhone with the only stipulation of me bringing in my old iPhone and pay taxes for the new phone. Which is what was paid. In the store numerous times she stated to me that there might be troubles with the billing statement and to keep an eye on that. Since then I spoke to a customer service rep to make a payment and question why my bill was so large. She advised me that she sees all of the credits that were given to me for the phone and my normal monthly payment will be back around $105 a month. Now US cellular is stating I only qualified for $830 in credits which is an absolute lie to my face. My girlfriend ********************************* was there for this entire process and at the same time received her new phone with less issues. Times are tough and I didnt want a new phone nor seek out any promotions. I feel like I have been taken advantage of. My phone payment has now increased $80 for a product I only just wanted to accept as a cool promotion offered to me for free. I really just want my old phone that was paid off back then if this how they are treating customers.I do have the voicemail saved please advise on how to upload this.

  Business Response

  Date: 12/26/2023

  Hello,
   I have researched this account. Promotions do have qualifications and stipulations. I see that the customer did qualify for the FREE iPhone 15 base model promotion of $830.Customer decided to upgrade the phone model to the $1200 iPhone 15 Pro Max.Looking at the account the customer is getting the $830 promotional credit ($23.06/month) and is only paying the difference of cost between the two phones. The difference is $10.03/month for 36 months for the upgraded model. The customers cost per month for the plan ($70), upgraded phone model ($10.03) and device protection (********* $96 before taxes. Because the customer hasnt set up his account for autopay,which is a $5/month savings. The customers bill before taxes is $101. If the customer chooses to do autopay it would make his monthly plan cost the same as his old plan. He can set up autopay through the My Account app, call into customer care or stop into the store. I hope this helps. Please let me know if there is anything else I can assist with.
  
  *****.