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Business Profile

Dentist

Kimball & Beecher Family Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Kimball & Beecher Family Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kimball & Beecher Family Dentistry has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was originally dentists unlimited until *********************************************** bought out. They did not send me a notice. They did work and said it was covered on three members of my family and said it was covered. I have called several times and the bill amount keeps changing. When confronted they told me the company was bought out in May I did know know not did they tell anyone in my family.

      Business Response

      Date: 03/19/2024

      This issue was resolved by reaching out to the patient ourselves.  The patient left the conversation stating she was going to notify you.  

      - ******

      Customer Answer

      Date: 03/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dates are on the uploaded billing statement. The business was Dentistry Unlimited and the services provided were by ***********************************, and Dr. **************************** Kimball and Beecher Family Dentistry (previously Dentistry Unlimited) told me that they went out of our insurance network (FEDVIP) MetLife Dental on 1 March 2023. They said that ******* was supposed to let me know this and so they were expecting the full billing amount. MetLife told me that the dental provider was responsible to let me know they were no longer in network. Neither party let us know before the appointments in April and May 2023. Kimball and Beecher Family Dentistry told me at first that it was not there responsibility and later said they believed Dentistry Unlimited sent out a letter in February 2023 stating they would no longer be in network for MetLife . I did not get this letter and find it suspicious that they said at first it was not their responsibility. They did not tell us at the appointments that they were no longer in network for our insurance (MetLife). They said they did not provide any public facing information that they had changed from Dentistry Unlimited to *********************************************** until June 2023, which was after our appointments. Had we been in network or been notified so we could have changed to a Dentist in network our bills would have equalled less than $400. I would have expected the ************** to tell us at our appointment that our insurance was no longer in network. I don't believe they sent a letter to me about this and they have no records of this, just a word of mouth saying they sent a letter. The did say later that they could reduce the over $1167 bill by $200 and that they believed this was to much to do, but they would out of professional courtesy. Meanwhile, I have both the dentist office and the providers stating it is not their responsibility to let the patient know that their insurance is no longer in network.

    Kimball & Beecher Family Dentistry is NOT a BBB Accredited Business.

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