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Business Profile

Home Improvement

Denny Staebell Home Improvements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issues with moisture on doors installed by the business. Original 2 guys that came out one guy on phone whole time the young kid did install and I think either did incorrect or they are defective. We bought one door years ago from them for back deck and never had any problem abd was same tpe door. Explained this ro them over and over. They came out twice replaced the bottom pieces still issues owner himself came to my house see issues said would contact mfg and I have made several calls no return call back about issue and we paid **** for 2 doors you can see at bottom in these pics where can see outside and pretty sure should not be able to. He agreed no moisture issue in my home. I beleive doors are the issue. Want issue rectified as been requesting over and over for call back and why this is happening?

    Business Response

    Date: 03/29/2023

    First, I am sorry for the inconvenience & frustration that the homeowner has been dealing with regarding these storm doors.

    In August of 2021 we installed (2) new ****** Screen-Away storm doors (146FV) on the front & back doors.  Both of them had **** glass and were the same door that we installed on the back door in 2013.  As she said we have been there and installed new bottom weather stripping, which she does not think did any good.  She had asked if the **** glass would have any bearing on the problem -- I have attached some information that I found on the internet regarding **** vs clear glass.

    Condensation is caused by hot moist air coming in contact with something cold.

    Possible Causes:

    --House door is leaking hot air in to the area between the doors & because the storm door is tight the hot air can not escape and hits the cold storm door causing condensation or ice to form on it. (Especially if the door is iced over  the first thing in the morning)

    --The outside sunshine could be heating up the area between the doors & because the storm is tight the air can not escape & would cause the problem on the storm door.

    --If the house door is open letting the sunshine in the house air which is warmer is in contact with the cold storm door.

    Possible Remedies:  at No Charge to the homeowner

    --We can change out the **** glass for clear IG glass to see if that solves the problem.

    --We can replace the doors with clear glass storm doors.

    --We can replace the **** glass doors with new **** doors (personally I don't think this will solve the problem).

    Thank You

    ****

     

     

    Customer Answer

    Date: 03/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** And *****************

Denny Staebell Home Improvements is NOT a BBB Accredited Business.

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