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Business Profile

Managed Print Services

Access Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Managed Print Services.

Complaints

This profile includes complaints for Access Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Access Systems has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Access Systems

      955 SE Olson Dr Waukee, IA 50263-8455

    • Access Systems

      204 College Dr Decorah, IA 52101-1305

    • Access Systems

      1355 Sherman Rd Hiawatha, IA 52233-1208

    • Access Systems

      1212 Broadway St West Burlington, IA 52655-1621

    • Access Systems

      1209 A Ave W Oskaloosa, IA 52577-1904

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We entered into a 5 year lease agreement with Access System for copy machines. At the end of the lease term, we decided to use another company and terminate our lease. We fulfilled all of the lease terms but were told that we had to pay a buyout amount in order to get the return instructions for the equipment. There is no clause in the lease for a buyout quote/invoice. When I questioned this, I was referred to a term in the lease agreement that says "You agree that you are unconditionally obligated to pay all amounts due under this agreement for the entire term. You are not entitled to reduce or set off against amounts due under this agreement for any reason." This buyout is not listed as a term of the lease agreement.

      Business Response

      Date: 01/29/2024

      ******************* and I have had several phone conversations regarding the detail of these charges.  ***** is in agreement with the amounts and will be receiving the proper documentation to support these amounts today.  Thank you.  

      ***************************;
      Access Systems

      Customer Answer

      Date: 01/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Access Systems is NOT a BBB Accredited Business.

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