Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 6, 2024 surgery at *********************** by colorectal surgeon. **** received for $882.00 in June 2024.Called to tell them insurance was filed incorrectly and my primary was Cigna and secondary was ********. Cigna processed and paid $304.63 on 7/30/24 and again on 8/27/24. I received a bill in July, August, and September. I called the billing company again in September regarding balance shown of $145.37 as I received an EOB for Cigna payments in August but was not seeing an EOB from ********. I received another bill for $145.37 in October 2024 and paid that balance thinking that was the balance after ******** as they surely wouldnt send a bill if ******** hadnt responded.Paid $145.37 on 10/21/24 with FSA card. I received information that *** card rejected to us because it had been waived by *********I called 11/11/24 and was told the account was under review and it would be determined who was to be refunded $145.37.I had to pay FSA back for the $145.37.called again 2/3/25 thinking it should have been reviewed, determined, and refunded. was told the same as in November 2024. Talked to Mica from 1:51-1:56 on hold for 1:52 and was told it was in review, was confirmed and would be two to three months for the refund to be issued. She was ****, dismissive and cut me off. It is now 4/15/25 and I have yet to see a refund. I called today 4/15/25 and was told that it was still in review and the gentleman said since i had called several times already that he would get a manager. I was put on hold and ******* came on the line and looked everything up and confirmed again that a refund was due me. She said she would send it directly to refunds department and call me back to confirm. And then she casually said that once it is in refund that it takes ***** days for a check to be issued. I complained and asked for the check be issued today. She said she will ask for expedited but could not guarantee. She offered her manager call me back with no guarantees.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, 2022, I paid Associated Anesthesiologists, PC $1,470 for a surgery that was scheduled on November 3, 2022. This payment was done under the direction of my surgical clinic, who advised that the anesthesiologists have to be paid before the surgery. The services are not covered by insurance, so I paid completely out of pocket.My clinic also stated that if I paid the full amount before the surgery, I would be *********** a 15% discount ($220.50) from Associated Anesthesiologists.After the surgery, I received a bill from Associated Anesthesiologists for $1,470, claiming I had never paid. I called them. The person I spoke to said they would never accept payment before a surgery and argued with me, despite my receipts. Confused, I called my clinic back - they were also confused, as Associated Anesthesiologists requires payment before surgery every time.After some time and phone calls, I was able to get someone from Associated Anesthesiologists to agree that I had paid. I also requested the 15% discount, which they refunded to me after several weeks. I thought the matter was closed.Then on August 3, 2023, I received a bill from Associated Anesthesiologists. Despite having not heard from them since the previous year, it said in red letters Final Notice. It was a bill for $220.50. The letter claimed that they had submitted my $1,470 surgical fee to my insurance, and $220.50 was the balance. If true, this is insurance fraud. I paid the full fee out of pocket.I called Associated Anesthesiologists on August 14, 2023. The first person I spoke to seemed very confused and ultimately hung up on me. The second person, when I called back, was also confused. He said that my account is on hold and I should check back in a month while they figure things out. I checked back today and the balance on my account still remains $220.50. I do not owe this company any money. I need to have a letter in writing from Associated Anesthesiologists that states this.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter needed an impacted tooth removed and we understood insurance would not cover it. The surgery was 12/16/21 and we did not receive a bill for the anesthesia until 12/7/2022! When calling them, they advised they needed to apply a self pay discount. It took them an entire year to apply a discount when we went into this surgery knowing we were self pay. This bill ** $666.40 affects the amount I WOULD have put in my HSA account. At first they tried to say they were waiting on paperwork but the 2nd time I called, that was untrue. It should not take an entire year to bill a patient.