Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Reviews

This profile includes reviews for Bank Iowa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bank Iowa has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bank Iowa

      1150 Jordan Creek Pkwy West Des Moines, IA 50266-5831

      BBB accredited business seal
    • Bank Iowa

      420 8th St SE Altoona, IA 50009-1959

      BBB accredited business seal
    • Bank Iowa

      5580 Merle Hay Rd Ste 125 Johnston, IA 50131-1211

      BBB accredited business seal
    • Bank Iowa

      215 W 2nd St N Newton, IA 50208-3253

      BBB accredited business seal

    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromCinnamon T

      Date: 05/12/2024

      1 star
      SCAM They block my access to my account and added pop **** I've had the account less than 2 weeks when this issue came up!! I went in person to start my account to find out I have to do everything myself online. I create my online account and use it for less than 2 weeks before both the app and the website add pop *** that are preventing me from accessing MY MONEY. Developers are clearly incompetent and will not respond nor fix it. Absolutely do NOT go to bank iowa. BBB scumbags won't investigate. They literally pay them for their rating. They are definitely NOT an a+ business.
    • Review fromJohn D

      Date: 09/28/2023

      1 star
      I have a couple of mortgages through these bozo the clowns. I needed from them a simple document to prove that I had mortgage on a certain property. After rude treatment and numerous hang up phone calls I was told that their IT was messed up and down for two days. Then they acted like I was wrong for wanting to see a simple billing statement. Beware of poor customer service. A bunch of jerks.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.