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Business Profile

Collectibles

Scotty's Garage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Scotty's Garage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scotty's Garage has 2 locations, listed below.

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    • Scotty's Garage

      980 73rd St West Des Moines, IA 50324-1032

    • Scotty's Garage

      PO Box 65596 West Des Moines, IA 50265-0596

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:06/16/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 21 2023 I paid $225 in person at the ***************************** auto auction for a custom made Aston ****** metal garage sign. They gave me a receipt and told me 6 weeks. 6 months later no sign was delivered and every attempt to contact the company has failed. Multiple voicemails and emails have gone unanswered.

      Business Response

      Date: 06/28/2023

      6-28-23

      As per your letter dated 6-16-23, I am writing to inform you, and my customer, that the custom sign he ordered at a car auction in **********, ** 1-21-23 was shipped on 6-19-23 ***** ground, tracking #************, was delivered on 6-22-23.  Due to the nature of our custom signs, that we make one at a time, we are at the mercy of our manufacturers (ie. aluminum delivery scheduled, artwork production and sign installation/decorating labor, etc).  We took more than 100 custom orders at this show.  Thank you for your attention to this matter and we

      hope that our customer enjoys his sign for years to come.

      Sincerely,

      ***** and *****************************

      Scottys Garage

      Customer Answer

      Date: 06/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is unfortunate that it took this complaint to rectify the situation when simply returning a phone call or email once over the last 6 months would have been enough to prevent it. Thank you. 

      Sincerely,

      *******************************

    Scotty's Garage is NOT a BBB Accredited Business.

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