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Business Profile

Heating and Air Conditioning

Lozier Heating and Cooling Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased new furnace, air conditioner and water heater on 11/8/******** cost of the project $12,318.00.Lozier was to install 3 working pieces of equipment, using existing exhaust/intake pipes that vent through the ********************* was absolutely no mention that because the new furnace was modulating verses staged, I would likely have issues with condensation freezing in the exhaust causing the unit to furnace to stop heating during periods of extreme cold. The first time this happened was on 1/15/24, they sent a tech who simply cut the exhaust pipe and rerouted it through the intake, the intake froze 5 days later. On 1/24/24 they were back out to reconnect everything properly. Fast forward to 1/20/25 and the exhaust pipe is once again frozen. I attempted reach my salesman (**** *****, also an owner per their website) via text, I can see that he read the text but has never responded. I paid to have a tech come out to reroute the exhaust and paid the $219.62. I called the office today and spoke with the owner **** wanting some sort of permanent solution, all he could tell me is that they effectively changed something on my furnace making it a staged instead of modulating. So what was the point of purchasing the higher efficiency model? He also indicated that frozen pipes have nothing to do with the furnace...which I find hard to swallow as my previous furnace ran for 16 years and I never once had issues a frozen exhaust pipe. When I mentioned that we replace the *****, **** stated that installing new pipes would not solve the issue of freezing. He indicated that ****** issued a notice a few weeks ago about changing the furnace to staged. If Lozier was indeed aware of this issue, why am I being charged for something that could have easily taken 10 minutes and retained a happy customer. ******************** could have sent a notice mentioning the potential fix and I would gladly taken advantage! Instead, I came home to a cold house and pay overtime rates.

    Business Response

    Date: 01/22/2025

    We will refund as requested.

    Thanks 

    *** Edelen 

Lozier Heating and Cooling Inc is BBB Accredited.

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