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Business Profile

Hormone Replacement Therapy

New Leaf Wellness, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hormone Replacement Therapy.

Complaints

This profile includes complaints for New Leaf Wellness, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Leaf Wellness, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wish I could say good things about this place. I really wanted to start services with New Leaf, thinking I was finally doing something right for my hormone imbalance. I started with testing my hormones. Then I was to wait 5-6 weeks because of how busy the provider was. I went to my doctor and decided to have him continue my hormonal care. This is where things went wrong. I emailed the front desk to have my provider visit through them refunded. Only to be partially refunded. Then, *******************, decided she wasnt having it with my questioning this. Emailing me passive aggressively and ignoring the fact that the itemized clearly is wrong. I am not the first patient who has had trouble with this company or, specifically, this person. I was told my provider visit would ne $230 out of the $470 I paid. I only received $100 back and the receipt only shows $175 for the provider visit??? I wasnt given an itemized receipt to begin with until I asked for one. Something doesnt seem right and I want ******************* looked into and a total refund or I will continue to gather other unhappy patients and their stories of how they were robbed by New Leaf and their staff.

      Business Response

      Date: 06/29/2023

      We sincerely apologize for the undesirable experience you had with our center and the questions you encountered with your refund. We appreciate you bringing this matter to our attention through the BBB complaint system, and we take all concerns very seriously.

      Initially, we understand the importance of timely and efficient service, especially when it comes to addressing hormonal imbalances. We regret any inconvenience caused by the wait time for your provider visit. We strive to improve our scheduling processes to ensure that all patients receive prompt attention and care.

      Regarding the refund, we apologize for the confusion and any discrepancies in the itemized receipt. It was not our intention to provide an incorrect or incomplete refund. We acknowledge the need for transparency and accuracy in our financial transactions, and we apologize for any frustration or misunderstanding.

      We assure you that we will thoroughly investigate the matter and address the concerns raised about our employees communication and handling of your refund request. We value open and respectful dialogue with our patients, and it is essential that our staff members uphold these standards at all times.

      We genuinely want to make this right for you. To further discuss the situation and find a satisfactory resolution, we kindly request that you provide us your best contact information and best time to reach out. Thank you for bringing these concerns to our attention as we are committed to resolving this matter to your satisfaction and restoring your trust in our center.

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20220237

      I am rejecting this response because:

      You have all of my information to contact me on my file. My email you can refer to is *********************** You also have my credit card information to complete the refund in full. If youd like to go ahead and start there; I will remove my review I am ready to post on yelp, ************************** pages and any other review sites I can find. Lastly, ********************* needs to be fully reviewed and action taken to review her mannerisms towards patients; in person as well as via email. Its our finances shes messing with and I find it very concerning a company wouldnt be taking further action other than trying to apologize, for her. 

      Sincerely,

      *************************

      Business Response

      Date: 07/11/2023

      ******* has been refunded as of last week the full amount for the provider visit and some of the lab cost for a total of $230. Refunded the additional on June 29th, 2023

      Customer Answer

      Date: 07/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will continue to monitor my credit card statement to make sure the total amount is there. I still believe there needs to be some sort of heart to heart, with the receptionist whom was in charge of dealing with patients. The behavior I have only experience in my short time was unacceptable and I cant imagine the stress other patients have experienced who have been here longer.

      Sincerely,

      *************************

    New Leaf Wellness, LLC is NOT a BBB Accredited Business.

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