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Business Profile

Online Education

ZaranTech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14th, 2023 we paid $3105 to Zaran Tech for the *** S/4 HANA ********* 2021 online training course. This payment was made by my employer ********************* Corporation. This training was supposed to be for me and another colleague named *************. The class was supposed to be 40 hours.After the class started the first trainer didn't show up for the next class. We went through one trainer after another but the class never progressed passed the second class for each trainer. After 45 days without any progress Zaran Tech agreed to refund the payment but are yet to do so. This was on August 28th, when we were told that we would receive the refund in 7 business days. I have sent countless messages to the finance team but I'm yet to receive the refund.I have attached the invoice that we received and the payment that was made by our employer.The Training Coordinator's name is *******.

ZaranTech is NOT a BBB Accredited Business.

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