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Business Profile

Pest Control Services

Fenix Pest Control, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Fenix Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fenix Pest Control, Inc. has 13 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Fenix last August and have been complaining the whole time about the product not working. They've sprayed my house (preventative) numerous times and I have yet to see any change. They've forced us to stay in our contract due to them being willing to come "fix" the problem. Yet not once have we seen any change. My wife and I have been calling for about 5 weeks now trying to get ahold of someone. We were promised multiple calls back from the supervisor, and then finally I had to call to get ahold of him. I asked why he waited so long to call back, and his response was "I'm just too busy." **************** should always come first. I was explaining that we felt a refund of some sort was reasonable due to them refusing to let us out of the contract. He stated that they will not refund us but will "waive our cancellation fee." We literally would've been up this month. We literally paid for this month. Finally after 30 minutes I told him that it's fine, and I'd contact the BBB. His response was (with a snarky voice) "Go for it." I said "don't get snippy with me, to which he said the BBB can't do anything. I called the ************* to file a report with corporate and was promised a call back. That was 2 weeks ago. We've tried to call, we get the same spiel. That's why I come to you guys. I'd really like to make some of my money back and show this business that they can't just mess with people and keep there money. As HR myself, someone would've been fired talking to people the way he did to me.

      Business Response

      Date: 06/10/2024

      After reviewing the customer account, I see a note for a voicemail left and an unanswered call from Fenix to the customer in return. The only notes I see regarding service complaints are from the day that the customer cancelled. As with any pest issue, some issues do need multiple services to eliminate, which is why we always offer free reservices in between regularly scheduled services. Since the customer was unhappy with the services, we did let them out of their agreement earlier without penalty ($151) and without finishing their monthly payments ($39). 

    Fenix Pest Control, Inc. is BBB Accredited.

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