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Business Profile

Recycling Center

RecycleMe Iowa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the recycling service and never received the bags. I found out by building provides recycling anyway, so I called them to cancel the service and get a full refund as I had never received the bags and no service was preformed. I was told that could not be done over the phone and I would need to contact them by email: **************************** I emailed that email and was refunded $170. The $50 for the bags/first month and $40 for the consecutive months. They did not email me back to let me know it was processed and did not call. I had also asked in my email for my card to be take off file. It was not I have been charged $40 every month for about a year. I have emailed multiple times for this to be resolved. My emails have never been answered. I tried calling again and I was told the billing email is no longer monitored, so I would need to email ******************************* and the person on the phone said they would email me back on Monday. I have still not been contacted by them and no refund has been issued. In my last email I said I would give them another week and if I had not heard back I would go to the BBB.

    Business Response

    Date: 07/08/2024

    The complaint filed on 5/16/24 #******** from ***************************** has been resolved. Please let me know if there's anything more you need from me. 

RecycleMe Iowa is NOT a BBB Accredited Business.

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