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Business Profile

Replacement Windows

Windsor Windows & Doors
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Carlie B

    Date: 09/20/2023

    Spent over $100,000 on Windsor Windows & Doors- every item came with issues. You can not get one person from the actual company to call you back. Its a song and dance "My boss ******************* will call/email you in 48 hrs" Crickets, no call or response. We are 2 years and the bowed door that was delivered has still not been replaced. Window's arrived unpainted, caulking all over the glass, aesthetically look horrible. If you are reading reviews on this company and their products RUN RUN and purchased from reputable brand. Stay away from this company and their sub par items at a premium price. Also reading reviews below nothing has changed from the customer service that years below was Non existent.

  • Pati O

    Date: 08/30/2023

    Pati O

    Date: 08/30/2023

    TERRIBLE SERVICE AND LACK OF TRANSPARENCY.If you see **************'s review below, it's pretty similar. Windsor has cost us thousands and thousands of dollars with their lies and deceitful practices. TL;DR: We have to chase people down to get any answers, we have crews waiting on site to find out the day off previously assured products never shipped, and we have had a stalled project for months waiting for Windsor products.Their competitors warned us that their information had to be a lie and we still went with them because of what we thought was a reputable business. It turns out it was true. They didn't deliver anything in anything remote to a promised timeline and communication has been impossibly not forthcoming. Literally having crews ready on site for nothing to arrive (even though products take over a week from IA to CA to arrive and we could have had a fair notice in advance). The excuses are so many and so misleading and constant and contradicting that we now comfortably say communication is also dishonest.We will file with the CA ********** of ********* Protection and Innovation for deceitful contracting and not-in-good-faith practices.

    Windsor Windows & Doors

    Date: 11/12/2023

    ************** We have researched your order and we are very sorry about the complications you encountered. The issues we encountered on your project were due to an unforeseen equipment failure that was complicated by a material outage. We communicated to you what we knew at the time. We are not dishonest or deceitful. However, the fact that we caused delays and inconveniences is very disappointing. In this instance, we not only let our distributor and the homeowner down, but we also let ourselves down. When things run smoothly in a manufacturing environment, we produce quality products very effectively and efficiently. But when we encounter equipment failures or material outages, the issues snowball. Please accept our sincere apology for the problems we caused.

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