We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Walk-In Tubs

BlueStar Safety Tubs & Showers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Walk-In Tubs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29, 2024 we purchased a walk in bath tub/shower unit, surround and vinyl flooring. The salesman described the tub unit as custom built. On June 3, 2024 a second representative came to our home to take exact measurements necessary to build and install the unit. On June 24 and 25, 2024 two men installed the unit, surround and flooring. On July ****** I discussed numerous concerns and dissatisfaction with the product we received with the salesman. He said he would discuss the problems with the owner of the company. I heard nothing more from the salesman or the company. On July ******* I wrote a detailed letter to the owner of the company, mailed it registered with a return receipt. A few days after receiving the return receipt I received a voice mail on July 22, *********************************************************** the voice mail he said he would get back to me and set up a time to deal with the problems and get things fixed. Not receiving any further contact from the company I wrote a second letter on July 31, 2024 suggesting we resolve the issues by having them remove the tub and negotiating a mutually agreed to refund. Once again I mailed the letter registered with a return receipt. On August 12, 2024 I discovered the letter had been forwarded but the post office would not disclose the forwarded address. I called the company and got only an opportunity to leave a voice mail. I left a voice mail message and requested the current mailing address for the company. I got no response. On August 1****** i sent another registered letter to an address from the internet, D.C. Associates, *******************************************. Today, August 22, 2024, I received that letter back with a statement saying it was not deliverable. According to the **** tracking system the letter mailed on July ******* has not yet been delivered. Assistance to resolve this situation would be appreciated.

  • Initial Complaint

    Date:11/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2023, ***** came to my home because I had inquired about rebuilding my garage. At that time he told me he could build me a 24 x 24 garage and an 11x12 ft deck. for ******. Then I did not hear from him again until October 5, 2023 at this time he told me that he would only be able to build me a 16x24 and he also wrote out another contract stating that. The price did not change but I lost 8 feet. So he gave me an 18x24 garage with a 16 ft door I informed him that would not work because I have a **** Explorer and a Town and Chrysler van and I was expecting a two-car garage. I called the bank that was financing and found that DC Associates had accessed the whole ****** without starting the job. If I signed something saying that was ok I did not know it. Here it is November 22, 2023, and my pole barn shell is still not complete. The ***************** is cool but this is ****** I have to pay back and I am not satisfied and did not get what I was promised. No money has been paid because I called the bank and explained what the company had done and so they credited my account the ******.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this indoor tub installed on 11-9-22. The gentleman worked on it 2 days. I got in the tub and my water heater was under the limit to the tub. It was warm water but not hot. It&#**;s got a jet which is air and a hydro which is a dial to determine how strong you want the air. The jet blows ice cold air. They said they had a lot of heaters that they had to replace. No one replaced the jet. The water is warm, the jet blows cold air all the time. We called them over 16 times and said they will send a representative out but nothing ever happens. We called the manufacturer and they said the jet should be the temperature of the water. They gave me the runaround. It&#**;s been three months and we installed a larger water heater, the bath water is hot and the jet blows cold.

    Business Response

    Date: 02/21/2023

    I have spoken to the spanglers 10 + times and had the manufacturer talk to her also. We told them every time it does not blow hot air. It just blows air.....  air sometimes is cold. 

     

    thanks,


    *************************

    GM

BlueStar Safety Tubs & Showers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.