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Business Profile

Window Installation

Renewal by Andersen of Des Moines
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received repeated phone calls from Renewal by Andersen. I have asked to be put on their Do Not Call list, and I have continued to receive phone calls. I have blocked phone numbers and have gotten phone calls from different numbers. I again asked to be placed on their Do Not Call list and am now receiving emails from them.

    Business Response

    Date: 01/09/2023

    On behalf of the Renewal team in Des Moines I would like to apologize for the continued phone calls.  Upon receiving the complaint we checked our call center records and did see the agent had put the phone number on the do not contact list.  We have since taken the additional action of quarantining the customer record so it won't be used any any future advertising campaigns and verified that the call center sees the record as a no contact number.

     

    Regards,

     

    *******************

    General Manager, *** of Des Moines.

Renewal by Andersen of Des Moines is BBB Accredited.

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