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Business Profile

Ecommerce

Elle & Emmy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a sweatshirt in 2023, size XL which at the time was listed on their site as a *****. I loved the shirt but have lost quite a bit of weight and wanted another one in a smaller size. I ordered the same sweatshirt but this time the sizing was listed as ***** for an XL, and 8-12 for a L, which I got for my sister. When the sweatshirts arrived, they were gigantic and the "12/16" XL was exactly the same sweatshirt size as the ***** from a year ago. I emailed the company on 10/20/24 and 10/28/24, and called/left message on 10/30/24, none of which have been acknowledged or returned. Now I've got identical sweatshirts in far too large sizes, even though their site advertised them as smaller.

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 shirts from Elle & Emmy online on May 10, 2024. None of them fit. I emailed twice about requesting a return. I received a response on May 24, giving me the address to return the items for a refund. I have been emailing them since the middle of June, asking when to expect my refund. I did spend $8.85 to mail the items back, and have sent the tracking number through **** **********************, proving to them that the return was delivered to them. I sent them a screenshot of this confirmation from the **** tracking site. I have emailed over and over again and have gotten no response.

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a T-shirt from Ell and **** for $14.99 in mid April. The advertising was via ********* My order #**** was confirmed in a text sent to me on 4/18/24. Delivery estimate was Mon. 4/29-Tues. 4/30. I never received a tracking number for shipment status. Since early May, I have made numerous attempts to contact this company by phone, ************** I did finally receive one email reply on 5/28, apologizing that the order was shown as an in store pickup & asking me if wanted a refund or the shirt. I replied back requesting the shirt if it was still available. No response from them. I have tried sending 3 more emails with no response & no receipt of the product.

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a shirt and sweatshirt on 05/01/2024. Order number is 3158. Received a shipping confirmation on 05/02/2024 Shipping confirmation appeared to be invalid so I reached out to them on 05/08 They said they would send another ASAP on 05/09 Since then, they have not provided a new shipping number, they have not responded to multiple attempts to emails and phone calls.

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered ******************* on 11/25/23 order #****.Paid total $44.79 (***** + 5.00 S&H for sweatshirt)The sweatshirt was delivered with incorrect spelling. I reached out on 12/16/23 and they offered a replacement or a refund. On 12/17/23 I responded that I would like a replacement. I have not heard from them since. I've followed up numerous times since then with no response.

    Business Response

    Date: 03/15/2024

    The order was refunded on our end

Elle & Emmy is NOT a BBB Accredited Business.

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