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Business Profile

Auto Lube

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 11/16/24 Total Paid: $92.40 Type of vehicle: 2017 Jeep Wrangler Unlimited Location: *****, ***** Went in for an oil change and tire rotation. Was told the rotation would be $20. There was nothing said about a 'winter' tire rotation price.On checking my receipt, I was charged for 6 lugs/large tires for $39.99. My tires are 5 lugs/standard equipment, size 225/75/16.When I called, I was told it was the winter tire price. That isn't what my receipt says. When put on hold for the manager, they hung up.Some days later the owner left a message for me. I returned his call the next day. He wasn't there, I left a message that I was returning his call and have not heard from him. Today's date: 12/1/24 I am only asking for a refund of the overcharge amount of the tire rotation.

    Business Response

    Date: 12/12/2024

    Dear BBB Representative

    I am reaching out in reference to the complaint submitted to your office. After reviewing the details, I discovered that this complaint is associated with a different location and is not under my management.

    The proper person to address this matter is the manager of the location in *****, *****. I kindly request that you redirect this complaint to the appropriate party for resolution.

    If you need further assistance in ensuring the complaint reaches the correct individual, please let me know, and I will be happy to provide additional information.

    Thank you for your understanding and for keeping me informed.

    Sincerely,
    ***** *******
    Threshold Automotive Service

Grease Monkey is NOT a BBB Accredited Business.

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