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Business Profile

Auto Lube

Jiffy Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in for a oil change and new air filter and got antifreeze put in too and they didn't tighten the coolant cap and caused it to over heat and it caused water pump, serpentine belt and timing belt all to go out but they deny it and swear they tightened the cap but all they did was show me the dipstick of oil then closed my hood and once this happened my mechanic noticed the cap was loose and jiffy lube was last one to touch it before then.

    Business Response

    Date: 05/27/2025

    ***** ******** no Longer Owns this business I was purchased in 2022 by The ****************. That is why I did not respond sooner the manager of the Store put letter in tray because it was Addressed to ***** ********. I apologize for the delay; it was not intentional.

    The customer in question brought her 2008 Dodge Charger in for a Service on 04/14/2025 We changed the engine oil and oil filter, installed an Air Filter and added coolant to the cooling system. There were numerous leaks underneath the engine. A couple of days later the customer called me and told me that we had left the radiator cap loose and the coolant had leaked out causing damage to the Timing Belt, and the Water pump. I talked with the mechanic, and he informed me that the water pump was leaking and the timing belt was shredded, which had nothing to do with what we did. I feel bad for the customer, but her vehicle had ****** miles on it. Thank you for letting me respond you can call me at ************. We checked all caps under the hood with the customer she acknowledged that we I talked with her

    **** ******

    Customer Answer

    Date: 05/28/2025

     
    Complaint: 23260892

    I am rejecting this response because:

    Sincerely,

    ******** ******

    Customer Answer

    Date: 05/28/2025

    Hey brandy  
    This is ******** ****** the reason I rejected the business response is cause only thing leaking on my car was power steering nothing else and if there was any leak or wear and tear that they noticed why didn't they tell me if they noticed there obviously just trying to cover up there mess up with false stuff.they failed to tighten the coolant cap and it caused car to overheat and water pump to leak cause of it and caused the other things I said to go to because of it my mechanic even said too that was the cause

    Business Response

    Date: 06/17/2025

    Please see attached response from the business. 

    Customer Answer

    Date: 06/17/2025

     
    Complaint: 23260892

    I am rejecting this response because:

    Sincerely,

    ******** ******

Jiffy Lube is NOT a BBB Accredited Business.

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