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Business Profile

Apartments

Highland Springs Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several attempts to contact management and maintenances to have our unit D305s air conditioning fixed. The **** blows hot air and the temperatures reach over 87 degrees Fahrenheit. I have attempted resetting the breakers and turning AC down to lowest setting. We cannot get ahold of anyone in management. Ive tried calling and emailing. We got ahold of maintenance one time, they said they would look into it and call an hvac technician. The technician was never called and the air conditioner has not been fixed.

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented an apartment at Highland Springs Apartments. My lease was complete on June 4th, 2022. There were no problems reported at the walk through with the manager (*********************************) after I moved out. They have not refunded my deposit. I have made several inquires and have been told multiple reasons for the deposit not yet being returned (request was lost/not filed and my check was returned to the accounting office despite my giving them my correct address three times). I have escalated my concern to the manager regional PM (*******************) and have not received a response from him.

Highland Springs Apartments is NOT a BBB Accredited Business.

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