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Business Profile

Auto Repair

Buck's 4X4 Center

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kyle C

    Date: 04/24/2024

    This has to be the worst 4x4 shop in *****. What a s*** show. I took my truck in for some essential work: a front and rear suspension upgrade, an internal coil, and a spring airbag replacement. I noticed a spill stain from my gas tank when I picked up my vehicle. It was like somebody had siphoned gas, spilled it, and later, shop dust attached to the gasoline spill. I didnt think much of it at first, but after reading other reviews, I wouldnt doubt somebody siphoned gas out of my truck. Next, I noticed the truck's rear end was higher than expected. After further investigation, I find out that the tech. The wrong front strut spacer was installed, and the truck would have to return to the shop again to install a larger spacer. ****, the owner, never apologized for this. I work out of my truck, and it costs me money not to have it. Then I discovered that a second airbag needed to be replaced since it was also wrong. I figured this out independently since no pressure test was performed when the tech installed the new airbag. **** ordered another airbag, and we scheduled for my truck to be brought back in. Upon picking up my vehicle the second time, I saw the bill and noticed Id been charged for unauthorized work. Some bolts were loose and needed to be replaced. I was charged $60 for four bolts and nuts that cost a few dollars. Then, I found out that only three bolts were replaced. The total cost of labor was $290. Thats two hours for three bolts and one airbag, which is at least 45 mins over.When I brought up to **** that I didnt authorize any work outside of the airbag, that only three bolts were replaced, and $15 per nut and bolt was too much, and that I was offended that he never apologized for taking up my time, he starts shouting at me, telling me to take my keys and get the **** out of his shop. I kept my composure and told him I would want to pay at least the airbag cost. He says OK, pay for the airbag and get the f*** out. I do not recommend shopping here

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