Reviews

Review Details

• Review fromA. S.

  Date: 05/19/2023

  2 stars

  A. S.

  Date: 05/19/2023

  When you have an appointment, I get that it may have to be adjusted a little bit. But 2 hours after is unacceptable. Thats bad time/appointment management. Don't expect your appointment to be met on-time. They don't understand that they're wasting customers time/money.

  XPEL Boise

  Date: 05/24/2023

  Hi ******,
  
  
  
  Sorry about the miscommunication, and I apologize if that was our fault. To explain, we typically have all tint work for a given day dropped off first thing in the morning in order to avoid the exact situation that occurred with you. Knowing that you were going to be driving in from an hour away, we thought we had adequately explained that we anticipated being ready around the time you said you could come, but that we might not be finished with the previous job at that exact time. We tried to contact you earlier in the day to verify whether you were coming in that afternoon as planned, but we didn't hear back. Not knowing if you were coming for sure we accepted a walk-in job after completing the jobs that had been dropped off that morning. Admittedly, we misjudged how long the walk-in job would take, but this is precisely why we try to avoid scheduling appointments for specific times—it can be difficult to accurately predict finish times for jobs. If you would like to discuss your experience with us further I would be happy to meet with you—in person or by phone.
  
  
  
  

  A. S.

  Date: 05/24/2023

  Thanks for the response xpel boise. You never tried to contact me on that date. Please, prove me wrong. I was never told you only have walk in appointments in the afternoon, you put me in the schedule at the specific time. You knew I was coming from out of town, I told the person when I made the appointment and you have my profile. 2 hours after an appointment is made is unacceptable