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Business Profile

Cell Phone Repair

Smart Fix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, **** I went to the ****************** Mall to get my ******* Galaxy S20 fixed. The front and back were both shattered. It was 3 days old and we knew it would cost a couple hundred dollars to get it fixed. There was one kiosk in the mall that I stopped at. He quoted me $400 to fix it. I told them it was too much and left. I went to another kiosk close by and they quoted me $380 after he asked me what I had already been quoted. I also told them it was too much. After calling around I went back and asked the second kiosk if they could do $350 and he offered $360. I explained that I would have to borrow money, but that I was worried that about it breaking again, and asked if we could do it plus a case for $380 if could borrow more money. They agreed to that so I left my phone. I went back to check on it after the time frame they gave me and he didn't have my phone. I asked where it was and found out that it was at the first kiosk. They were working together to be sneaky and get people's money. So I went to the first kiosk and it wasn't done. After more time I came back, the new screens didn't fit well and they told me to come back if they fell off. They didn't have a case for the phone as agreed, and no one knew who was in charge so I could get a resolution. I was still charged $380 and the camera didn't work by the time I got home. It was a lot of money for nothing. I told them they were running a shady business and I wasn't happy. They didn't care and handed me a business card so I could complain. I left and did not return.

Smart Fix is NOT a BBB Accredited Business.

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