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Business Profile

Cleaning Services

Simply Spotless Cleaning Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cleaning services were not performed. As per arrangement with company owner. See details below. Pictures included. First, you will see the message in pictures from the last renters that checked out on June 16th.Second, the condition of the ****** house this weekend after it was cleaned it was unacceptable and not cleaned to what we had agreed upon on June 17th. We had to then clean it to an acceptable standard to accommodate the renters this coming weekend.She was paid and it was discovered when renters checked in that it was in unacceptable condition. She has not returned cleaning fee, or keys that she has to the house.-There was a sink of dirty water in the master bath.-a bar of soap and an extra bottle of shampoo in the master shower -Soap down the shampoo and conditioner bottles- which we have previously discussed -Kitchen and dining had obvious dirt and crumbs on the floor, multiple sticky spots, and spots that looked like they had stuff spilled and not cleaned up -The carpets upstairs and in the master closet had dog prints which would have been from 2 guests ago. It was obvious with that they had not been vaccuumed. There were white crumb things next to the upstairs ********/bathroom- which would have been picked up if it had been vacuumed -There was not any extra toilet paper in any of the bathrooms. The half bath downstairs had 4 squares left on it.-There was a clump of toilet paper and hair in the half bath toilet. -There were multiple strands of hair in the upstairs tub -None of the garbages had garbage bags - kitchen or bathroom -The counters had food stuck to them and when wiped the paper towels had brown residue -Shorts in the nightstand upstairs. Plastic garbage on a different nightstand -Washcloths left in the washing machine -The green comforter appeared to be flipped over and had dog hair all over it.-Food crumbs in kitchen sink -left the front door unlocked when you stopped on Thursday, multiple windows were unlocked downstairs.

Simply Spotless Cleaning Services LLC is NOT a BBB Accredited Business.

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