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Business Profile

Collections Agencies

Action Collection Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Action Collection Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Action Collection Service, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with action collections. I do not have a contract with action collections, and they did not provide me with the original contract as I requested.

      Customer Answer

      Date: 03/19/2025


      1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

           I, Nathaniel ******, expressly authorize Action Collection Service, Inc. to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

           I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Action Collection Service, Inc..

           I acknowledge without this authorization, Action Collection Service, Inc. would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


           Insert Your Name Here:********* Barrow                                 

        Date:  03/18/2025


      2) Here is the information BBB requested regarding my complaint:

      • I requested the verification of the debt from Action Collection Service, Inc. on 03/18/2025 by  Select one -> Email, and mail.

      • The reason why I believe the alleged debt is NOT valid is:
      • On January 16, 2025 a letter was sent to

      • Action Collection Service
      • P.O. box 5425
      •  *****, ID 83705

      • asking for all original documents and requesting all signed contracts by me pertaining to the debt. No response has been received and when I called to see what it would take to get this debt removed they stated that there's additional interest that is due and that I would have to pay it. When I have verbally asked for the documents it has been ignored on multiple occasions and I have been told "you have two options. Settle the debt, or make a payment arrangement. Otherwise we can have this conversation another time." When I have mentioned mailing a letter into them they simply tell me they have received nothing and become agitated/aggressive in talking to me. I do not believe this is my debt because documentation is not being sent to me after request and is being avoided while talking to me on the phone. I do not owe this debt to acrion collection, and I did not sign any contract, or agreement with this company nor should I be held liable by them for any debt.
      • The account number: *******

      ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unaware my $49.00 bill was sent to collections in 2022. I never received anything in the mail either. I was just called on December 30th 2024. This is crazy.

    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Action Collection is currently providing the incorrect information to the credit bureaus, such as, incorrect balances. Action Collection has contacted me several times to collect a debt from me and stating I owe over $1,300. The credit bureaus state my balance is currently at $970. It is by federal law they correct this information to the credit bureaus to keep it accurate.It is also federally required under FDCPA that Action Collection provide me all accurate information on the collection they are attempting such as the explanation of where the collection originated and all contracts to connected therein. I would like all contracts to the collection that Action Collection currently has.

      Customer Answer

      Date: 08/24/2024


      1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

           I, ***********;*****, expressly authorize Action Collection Service, Inc. to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

           I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Action Collection Service, Inc..

           I acknowledge without this authorization, Action Collection Service, Inc. would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.


           Insert Your Name Here: **************************************;  Date:  08/24/2024


      2) Here is the information BBB requested regarding my complaint:

      • I requested the verification of the debt from Action Collection Service, Inc. on __/__/___ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________

        *****
      • The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________

        *****
      • The account number:_____________________
        *****

      ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

    • Initial Complaint

      Date:06/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with 05 STOR IT. I do not have a contract with the collection agency trying to collect and report this to your credit report. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with 12 RELIABLE CREDIT ASSOCIATION. I do not have a contract with the collection agency trying to collect and report this to your credit report. They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:04/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt with Idaho ********************* I do not have a contract with Action Collection SVC, they did not provide me with the original contract as I had requested.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid them over and above the original balance that went to collections and all the interest they still report it as being unpaid it keeps my score low its the only Adverse thing left and it makes it hard to get approved for anything and bc my job as an insurance agent requires that my credit is high and I dont have outstanding debts I have to explain why and show proof I no longer owe etc . I want it to at least say paid in full if they continue to report it Id prefer they remove it as it is paid in full the original debt was ****** I have paid 1635 it is unfair for them to report as unpaid I have tried to talk to them a few times and nothing changes this is affecting the jobs I am able to get and any kind of loan

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Idaho ********************* I do not have a contract with ACTION COLLECTION SVC, they did not provide me with the original contract.

    • Initial Complaint

      Date:01/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debit with Idaho ********************* I do not have a contract with Action Collection Service, Inc. , they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:11/09/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with reliable credit association **** I do not have a contract with action collections. They did not provide me with the original contract as requested.

    Action Collection Service, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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