Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for courses with Boises state over summer 2024, I am required to pay for all courses, complete them, then turn in for reimbursement. I was not able to save enough to pay all of the tuition (almost 3k) so I dropped all 3 courses. 1 of the courses, a late start, I apparently did not drop properly. A voicemail I eventually received was regarding fall registration and did not indicate that I had an outstanding balance or was still enrolled in the class. The school uses school email to communicate. I logged in to register spring, I have a balance, I cannot drop the course. It's an intro course RN-BSN. (Im an RN going for a bachelors). So I completed most of the work to make myself current in under 24 hours. I also paid the outstanding balance. I was emailed this morning, they've decided I cannot catch up on a course. So they will grade none of my work. I have to receive an F, then pay for it AGAIN and replace the grade. They also had a policy of not dropping students for non payment. That benefits no one but the school. I accept I made an error, but it is wrong they can collect my money, let me interact and turn in all this work, refuse to grade it and get paid 2x for a course. A remote online course they say im missing out on peer interaction and thats why I cannot catch up. I paid $1210.96 for tuition and $35.73 in late fees

  Customer Answer

  Date: 11/11/2024

  The business contacted me and has proposed a solution that I have accepted. They have agreed to let me work in class be graded since accepting payment. They contacted me and proposed this after I notified them and said the same thing I said in my complaint. 

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email exchange with Student ************************** and Admissions. Paid for official transcripts with expedited delivery in April of 2023. Was charged and not refunded. BSU refused to send transcript claiming a hold on student account. Previously set up payment arrangments that was terminated by BSU. When communication was attempted, spoke to ******************* Program Information ************ ***************** Services, Geno stated that BSU would not release my transcripts. He stated that even with a $100 deposit and a payment arrangement he still would not release my transcripts. He informed me that the $100 dollars would only prevent my account from being sent to collections. I then asked if my account was sent to collections would he then release my transcripts, he told me no because BSU wants to collect my full balance of $3,120.57. When looking at billing statement I have been making the payments via iPay with a charge. I had also already established a payment arrangement with BSU. When further questioning of my account i was told by a ****** in the office they would do an account evaluation. In summer of 2022 I withdrew from a Statistics class that I was assured by ******* (sp?) it would not reflect on my transcript nor my tuition bill. However, I have received charges that are not accurate. I also have attempted to work with BSU on behalf on myself and there ***************** Department to solve this issue, yet ******************* was and is unwilling to participate in a solution. I am filing this claim and will be filing a complaint with the board of education.