Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025 I paid online and filled out the form for them to file my MCS-150 biennial update. It has not been filed, they will not return emails and my bank account was immediately charged $97.39. I would like a filing done immediately like requested or a refund immediately

  Business Response

  Date: 04/22/2025

  Hi ****:

  Thank you for taking the time to provide feedback. We understand your disappointment regarding the unfulfilled service request.
  We have reviewed your feedback and it appears that your service request was directed to American Carrier Compliance (**********************************************************). Please note that our company is American Carrier Services (**************************), a separate entity. As such, we are unable to process a refund for services rendered by another company.
  However, we would be pleased to discuss how American Carrier Services can assist you with your compliance needs. We are committed to providing prompt and efficient service and ensuring your requirements are met.

  
  Please feel free to contact me directly at ************************ to explore how we can support your company.
  We wish you and your company continued success.

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started a business called ***************************. I chose to file pertinent paperwork with the *** (FMCSA) with American Carrier Services as my limited power of attorney. I was new to business at this time, and knew nothing of the process at this time. I was told (mainly on the phone and online) they would file all paperwork for me to have an operating authority with the Van I recently purchased. They had me sign up with them to obtain my *** number (*******) and MC number (MC01659523). I was charged $535.00 (Inv-081232) for this thinking this was to meet federal and state compliances needed to operate. They informed me I would need insurance at the rate of $750,000. On I went to ******************************** to obtain this policy. I was quoted $1178.42. I began making the payments thinking this was how to get started in business. American Carrier Services classified me incorrectly, as the ***** contacted me last November and told me I was not the status of commercial vehicle due to a weight rating under ****** lbs (GVWR). BiBerk has told me they will not lower the rate, and cannot cancel the policy until I file with the ***** as inactive - this means I have gone out of business officially. I believe that if American Carrier had not done this paperwork improperly, I would have been better off. Can they understand my needs in dealing with 2024's insurance payments of $5892? Will they kindly accept responsibility in putting me on the wrong type of insurance, leading to out of business status? I want the $535 payment refunded fully. I believe they wrongly did my paperwork, which led to to high insurance, and now out of business for me. Please consider this option for compensating me.

  Business Response

  Date: 03/06/2025

  Dear Mr. ***************** you for taking the time to reach out to us regarding your concerns. After further investigation of your account, we have found the following:

  
  * This DOT account was not created by our company; it appears you created this account on your own and filed your own paperwork. When doing so, you applied for Household Goods. Upon your request, we updated your account to reflect a common carrier status.
  

  * The invoice in question is unrelated to your filing status or insurance requirements. It covers the Safety Reporting System, UCR, and BOC-3, all of which were provided to you in a timely manner.
  

  * All paperwork filed on your behalf was done correctly. You were changed to a Common Carrier, and LLC was added to your business name. You were listed as having one CMV. This was filed on August 5, 2024, and processed on August 8, 2024. The ***** assigned your insurance to a value of $750,000 based on the cargo and the weight of the truck. We did not file the weight of the truck; this was done by you when you filed for your DOT number. We have no notes or calls indicating that you informed us your truck was under ****** lbs (GVWR).
  

  * Lastly, someone other than our company filed an update to your SAFER page on November 13, 2024, and changed your status to Non-CMV. When this was done, you would have needed to request an insurance change from the ***** and from your insurance company.
  

  Additionally, in your statement, you mentioned, "The ***** contacted me last November and told me I was not the status of a commercial vehicle due to a weight rating under ****** lbs (GVWR)." Please note that the ***** does not contact individuals to inform them of incorrect filings. It is possible that another compliance agency informed you of this and may have incorrectly attributed the error to us.
  

  Based on the findings listed above, we will not be moving forward with your request for a refund. Thank you again for allowing us the opportunity to review your account.

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22979257
  
  I am rejecting this response because:

   

  It is incorrect that American Carrier had nothing to do with my filing back in July with the ****** I filed once to the best of my ability (It was my first time and was not educated in the process) and immediately when that application was complete I began receiving phone calls from businesses wanting to help me with the process. One of these business was American Carrier. They told me I would spend approximately $300 to file everything. Form BOC-3 is a form specifically related to the *****. Also, The *** filling, which I now know to be a $37.00 charge, has to do with a motor carrier (MC) number, or docket number. There is place to obtain this outside the *****. These two forms are directly related to the ***** and the **** After I filed for the first time in July, 2024. American Carrier told me on the phone that, for approximately $300, I would be able to file everything with the ***** with their help. They told me to change a few things with my application, and then file officially. Although I don't have a recording of the phone call, I am sure American Carrier has one. They told me what to place on my new application. This I thought would be sufficient, so I paid their $535.00 fee. This was wrong. I was contacted by the ***** in November, 2024, during a check-up that my van was under ****** lbs. and not a tractor-trailer. This was never not true of my vehicle. American Carrier knowingly informed me to file as 1 commercial vehicle. I want a full refund of $535. If you were not to help me file with the *****, why would I have chosen to pay you for your help? The *** alone cost far less that $535. Please do the right thing. They took full advantage of me being new to this process, for the higher fee. Simply refund it. It has created a financial hardship for me, as the process for cancelling my insurance has proven to be a nightmare, and am left with excessive premiums. I trusted you to help me with a difficult process, and because I had never done it before you filed my information wrongly, although it was all done over the phone. Please consider a refund to be the right thing to do.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/20/2025

  Thank you for your prompt response regarding your account. Upon reviewing the notes and services associated with your account, I can confirm that all services were completed within the agreed timeline. Our cancellation policy clearly states: "To cancel this transaction, you must mail or deliver a signed and dated copy of this cancellation notice, or any other written notice, to our offices no later than midnight of the third business day after you received this notice." This policy was acknowledged and signed by you in our Terms and Conditions on July 25, 2024.

  
  Additionally, we have no record of being informed that your vehicle weighs under ****** lbs. All services rendered were based on the information provided during your initial interview call with our administrative team. Given this context, we must uphold our original decision regarding your request for a refund.
  

  Thank you for your understanding

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received email and call from a **** ******, whom stated that he was my assigned Compliance Officer due to me being approved for my, Dot number for my transportation business. **** misled me and advised that this compliance was a requirement to finish up my DOT file. He does not work or have any affiliation with ***** as he led me to believe. I receive no goods no services from this company and I was misled into thinking I had to pay $220 per driver =2 to a total of being charged $440. They are a scam and I received ********** from them. I completed my Dot application by myself and did not need nor request compliance assistance from them. This company is a total scam. Josh * ************* and I will be disputing the charges to my charge card once posted.

  Business Response

  Date: 11/11/2024

  Hello *******:

  I want to thank you for taking the time to share your feedback regarding your recent experience with our company. We take all reviews seriously and value the opportunity to address any concerns raised. We're sorry to hear that you feel our company is a legal scam, and we would like to take this opportunity to clarify any misunderstandings.

  At American Carrier Services, we pride ourselves on providing transparent and reliable services to our clients. We assure you that we operate within the bounds of the law and adhere to all legal and ethical standards and are verified through the *****'s website to assist you with any services needed for your company. Our team is committed to ensuring compliance and helping businesses navigate the complex landscape of all *** regulations.
   
  We understand that DOT compliance can be a challenging and sometimes confusing area, but we strive to simplify the process for our clients. Our goal is to assist companies in meeting their DOT compliance obligations efficiently and effectively, saving them time and resources. 
  
  We would greatly appreciate the opportunity to discuss your concerns further and gain a better understanding of the specific issues you experienced. Please feel free to reach out to us directly at **************** so that we can address your concerns and work towards a satisfactory resolution. Thank you once again for bringing this matter to our attention. We value your feedback and are committed to continuous improvement to better serve our clients.
  
  At this time, we have gone ahead and refunded, as well as discontinued services regarding your account.  

   

  Thank you!

   

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  Though, I disagree the agent intent was to mislead and scam. But, due to your company promptly refunding my money, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Drain

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a first time applicant for a DOT # this year and was contacted by American Carrier Services by phone who represented themselves as a "contractor for the ****** who would review my *** application. They said the fee for the first time DOT # was $812 which I paid. I now realize this was not legitimate. They do not answer phone calls and I can't get any response from the company. This is 100% a scam and they intentionally misled me into thinking I had to pay their fee to be issued a DOT #.

  Business Response

  Date: 08/31/2023

  We reviewed the complaint sent in by *****************  The services in which **************** was sold, have all been taken care of as far as we can take care of them.  The Safety Reporting System was purchased on 6/15 and completed 6/20.  CA Operating Number was completed on 6/19.  In checking with the ******************* DMV, they stated that they need proof of insurance from **************** in order to activate the ********** MCP.  You will just need to send them a MC65M form for proof of insurance.  

  We apologize if it seemed like our services were not legit by the fact that no one was answering your calls.  We invite you to reach out to our General Manager, *********************, directly in the future at ************.  He will be able to further assist you or get you directly in touch with the appropriate agent should you have any questions regarding this issue.  

  We appreciate your feedback and will make sure we take the time to coach on the feedback you have provided in order to help our company perform and service our clients better.

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20540409
  
  I am rejecting this response because: The "services" they claim to have provided are granted by the ***** regardless of American Carrier Servies involvement. 

  SEE:  " The services in which **************** was sold, have all been taken care of as far as we can take care of them." Which is to say they do NOT take care of anything required to get the *** # or compliance.

  They state: "The Safety Reporting System was purchased on 6/15 and completed 6/20.  CA Operating Number was completed on 6/19..."

  The Safety Reporting System they claim was not even relevant to me and a fictious service. My CA operating number completed on 6/19 was done by me.  All of these "services" are not legit, the CA number would have been issued regardless of American Carrier Servies involvement. 

  They have done nothing other than call me after my info went public when I registered for a ***#, read me back the information I had already provided the ***** (with the intention to confuse me into thinking they were confirming my info on the behalf of the ***** so my application could be processed), and then charged me $812 for the fee again insinuating it was for the *** # and NOT their business profit.  I thought I was was paying the government.

  I never heard from them again after this phone call and cannot reach anyone by phone since.

  AND the number they listed in the BBB response above STILL gets no answer!  This business is a SCAM

  
  Sincerely,
  
  ******************

  Business Response

  Date: 09/11/2023

  Hello:

  We have gone ahead and processed a refund for *****************  This refund was placed in our system on 9/7/2023.  Please allow **** business days for it to fully process.  If you have any further issues, you may call our General Manager at ************.  We apologize for the issues you had and hope we will be able to service you in the future still.

   

  Thank you,

   

  ****

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Carrier Services likes to receive payment but can't be bothered with following through on their contracted obligations. Agents don't return phone calls or emails. They also mislead our company that they were a registered agency with the ***** which they are not!!! False advertising and they never sent documentation for our second driver added to the CDL processing though we paid them $894 originally for first driver plus permitting and then an additional $227.00 for our second driver. I am missing documents, and no one returns phone calls or emails. I have sent email on 7/25/23 and another today but I have left three voicemail messages over the last week, and no one returns phone calls.

  Business Response

  Date: 08/17/2023

  ****,

  I am very sorry that it has taken us this long to respond. Please contact me directly at **************** and I will take care of any issues you are having.

  Thanks,

  *********************

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Ovens