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Business Profile

Computer Hardware

Micron Technology, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Micron Technology, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Micron Technology, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 27th 2024 placed order and paid for expedited shipping for 169.70. Order delivered to wrong house. Had to go through whole process proving I didn’t receive. 11/15/2024 received 8.99 refund and am still waiting for the remainder to be refunded. I’ve called multiple times and they keep saying they have sent the entire amount but they say my bank hasn’t released the funds. My bank says they were only told to release 8.99 and not the full amount. Crucial is still insisting that they said full amount. It is now 7 months and I’m still fighting to get the amount refunded to me. They keep telling me they are escalating to leadership yet I never get to speak to them nor do they contact me back via email or phone. I think this is a very bad way for a business to conduct themselves

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RMA #SGS45751911 I am writing to formally raise a complaint regarding Crucials mishandling of my replacement SSD order, which has caused me significant inconvenience and financial strain.On November 27th, Crucial received my returned product and assured me that my replacement would be processed and delivered within 10 business days, no later than December 12th. Despite this, I am still without the replacement as of December 18th. Repeated assurances from their support team have proven fruitless, with five attempts to process my replacement order being canceled without explanation.Due to these delays, I was forced to purchase an SSD locally from Best Buy to continue working on my projects, but this temporary solution is no longer sufficient as I am once again running out of memory. If I do not receive the replacement SSD by next week, I will be forced to purchase another one, adding further unnecessary expense to an already frustrating situation.Crucials customer service team has failed to provide clear communication or a concrete resolution. I was even asked to provide an alternative shipping address, which I do not have, leaving me at a dead end.This ongoing issue reflects poorly on **************** and reliability. I urge you to investigate and highlight this issue to prevent others from experiencing similar frustrations. Their lack of accountability and the absence of a timely resolution is unacceptable.Thank you for your attention to this matter. I am available to provide further details if required. Tracking number: 1Z0J1TE70300019017 Yours sincerely,******* ******

      Business Response

      Date: 01/08/2025

      On review of this customer's case, we do see that several attempted replacement orders were cancelled. The required diagnostics and software fix did delay shipment until December 18th, at which time the replacement order shipped. At that time, the customer was also sent a shipping notification and tracking information, which confirms delivery on the 23rd. We are sorry for the unexpected delay and any inconvenience which resulted from this. If the customer has any further concerns, please let them know to reach out to us for further assistance.

    • Initial Complaint

      Date:06/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a set of Blalistix RAM where one of the two modules failed. I attempted to set up a replacement for the memory. Crucial customer support requested online proof of purchase. I informed them that the kit was purchased brand new from a physical store that has since gone out of business. They have declined to set up a replacement, requesting an online proof of purchase . . . for something bought from a physical store.Further questions seems to confirm that Mircon through their Crucial/Ballistix brand no longer supports warranty for their products that were purchased from a physical store, let alone one that has since gone out of business.While the option to show a receipt for the purchase was given, this is completely unrealistic for any customer to hold onto a paper receipt for an extended period of time.At this time, it seems quite clear they are avoiding honoring the warranty for their products purchased from physical stores. I suspect this likely a measure to save money to not have to produce additional materials for this segment of their customers. By making an unrealistic requirement, this essentially eliminates the requirement to replace those parts, reducing cost for the brand and the company as a whole.If you are an owner or manager of a physical store with the power to choose which products to stock it with, I would urge you to avoid Micron products until they honor the warranty for those parts in a realistic manner. As it stands, customers who purchase Micron products from your store(s) risk damaging your businesses reputation. This is because many other brands/companies do stand behind their products, whether purchased through an online store, or an in-person one, and is likely expected by any reasonable customer.

    Micron Technology, Inc. is NOT a BBB Accredited Business.

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