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Business Profile

Counseling

Metamorphosis Counseling Center of Idaho, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was previously a patient. I had referred a friend to be seen by the same office. The office while treating this referral hired this person to handle their front desk and paperwork, including my documents. This is a breach of confidentiality and an unethical privacy violation. Within the last month, I have received statements from the company showing that fees have been added to my account for the following dates; 12/28/22, 10/17/22, 11/02/2022, 11/16/2022, and 12/14/2022. The current balance on the account is $80.05. This is an unethical billing practice to back date fees for almost a year prior, with no explanation to what they are for aside from a fee adjustment. I have called the company twice and no one answers, we have left messages but never receive a call back. I am requesting the fees to be removed and the previous balance of $0 to be reinstated due to the companys unethical negligence.

  • Initial Complaint

    Date:08/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended sessions with **************************, *** ***** EMDR-T, RS in 2021 through Jan 2022. During this time all sessions were submitted to my insurance but i was never provided a "Consolidated Summary of Services" within 60 days of services as required by the Idaho Patient ACT: *******************************************************. Metamorphosis ******************************* Center of Idaho sent me a bill in July 2023, over ******************************* Jan 2022. This billing included charges from over 2 years ago. When I asked why is am not getting a bill, their response via email was : "the office had been short staffed since COVID and were unable to enter the EOBs from insurance." This excuse is not covered within the ***** timeframes. Since I had not received a Consolidated Summary of Services or a bill or final bill from ************************** or Metamorphosis ******************************* Center of Idaho via mail or email that they had on file, my thought process was I did not owe anything. I feel this is an abuse of me as the patient and should not owe anything as I am not responsible for them not following ***** House Bill 515

Metamorphosis Counseling Center of Idaho, LLC is NOT a BBB Accredited Business.

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