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Business Profile

CPA

Jack Trent & Co. Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday 10/13/2023 we paid Jack ****************** CPA $390.00 to complete and file our tax return for 2022.We expected a 100% accurate return for this fee. It was only 50% accurate. On 12/18/2023 as per Jack ****************** employee ************************************* confirmation... I find out there are not only one but two errors.Error # 1: We were told to mail a payment of $2 to the ******************* when in fact we were actually getting a refund of $2 from them.Error # 2: We were advised we would get a refund of $228 from the ************** when in fact the actual refund we got was $72. A difference of $156.00.Due to these errors, and my very valuable time and resources I spent in trying to deal with these errors, we do not expect to pay the full $390.00.Since our tax return was only HALF correct (Federal), we demand HALF of our fee returned to us. We seek a reasonable refund of $195.00 from Jack ****************** CPA.Thank ***************************************** ********************************************************

    Customer Answer

    Date: 12/29/2023

    This complaint has been fully resolved and I am satisfied.  Please close this complaint.  Thank you.

     

    *************************

Jack Trent & Co. Inc. is NOT a BBB Accredited Business.

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