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Business Profile

Custom Knives

Chris Reeve Knives
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are running a scam on ******** stealing peoples photos and trying to profit from items that are not theirs. They are sending invoices and claiming to be the creator of leather goods as well as knives and none of the leatherwork is theirs. It is photos from other makers.

    Business Response

    Date: 08/10/2023

    I have absolutely no idea what *************** is talking about or on what basis this accusation is made.  While we do have a Chris Reeve Knives page on ********* we do not post on it frequently.  The link is here -  *****************************************************; There are a few other ******** pages that feature our knives - Chris Reeve Knives Fan Page, Chris Reeve Knives BST, Vintage Chris Reeve Knives, there may be others - they are not sourced or administered by Chris Reeve Knives.  Our company has an excellent reputation in the knife industry for top quality products and high integrity in all aspects of business operations.  I have to believe ************* is confusing us with some other company.

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