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Business Profile

Dental Supplies

Atlas Resell Management, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 25, 2023, I purchased a sterilizer from Atlas Dental Equipment for $3,118. We received the unit in September, but by March 2024, it stopped working completely; the screen panel remained blank and the machine would not start.We consulted ***** ******, a dental supply and repair company, who diagnosed the issue. They indicated that the sterilizer requires a new cassette seal and likely a replacement for the front screen panel. The estimated repair cost is nearly $2,500, with no guarantee that this will resolve the ********** staff contacted Atlas Dental Equipment to discuss a potential repair, given that the sterilizer functioned for less than six months. Unfortunately, despite assurances that a representative would reach out, I have yet to receive any response.Having already spent $680 on diagnosis and repair, and facing an additional $2,500 in uncertain repairs, I feel this situation is unacceptable. I believe the product may be defective, and I request that this company either repairs the unit, replaced, or provide a refund.Thank you for your attention to this matter. I look forward to your prompt response.

    Business Response

    Date: 10/08/2024

    Dear ******,

    Thank you for sharing your feedback. We sincerely apologize for the experience youve described and any frustration youve encountered. Our goal is to ensure that all our customers are satisfied with our products, and we take concerns regarding warranty claims very seriously.

    Unfortunately, the sterilizer you purchased was not sold with a warranty, and we are past the 1 year **** of the original purchase (August 25, 2023). This order would fall under our normal 30 day return policy. Our refund policy is listed below.

    **************************************************************************************qha0lx*_up*MQ..&gclid=Cj0KCQjwsJO4BhDoARIsADDv4vDaGrKDiMZpnoH8vYZx7jNOyWiZsD8z1gpSb-4YRS0Qb0cCVGKsvhEaAoxJEALw_wcB

    Regardless, to make things right, we would like to offer you an in-store credit as a gesture of goodwill, so you can apply it toward a replacement unit or any other warrantied product of your choice. We believe this will help resolve the situation in a way that benefits you directly.

    Please reach out to us at ************ or ****************************************************************************** so we can promptly issue your credit and discuss how we can further assist you. 
    Again, we apologize for the inconvenience caused, and we appreciate the opportunity to resolve this matter for you.

    Sincerely,

    ****** Drummonds 
    Customer Service
    ********************
    ******************************************************************************


    Customer Answer

    Date: 10/11/2024

     
    Complaint: 22359334

    I am rejecting this response because:

    Sincerely,

    ****** *******

    It doesnt even say how much credit, and this thing broke less than year.  I just have to let all my colleagues know about the situation and post my reviews so no other dentist can be scammed like me.

    Business Response

    Date: 10/28/2024

    Customer is well outside of a clearly stated 30-day return period that began on August 30, 2023, over 1 year ago. Returns and warranties are shown on product listing page and on the site's "terms and conditions" section, item #1. Additionally, an email is sent showing return policy after payment and again after shipping, (see attachments). Product is not covered by an extended warranty or service agreement, therefore the responsibility of regular maintenance falls to the equipment owner and manufacturer. We offer to work with the customer on a discount credit on their next purchase as an act of goodwill. 

  • Initial Complaint

    Date:07/26/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sold dental equipment ...they did not pay in full for the items as promised.

    Customer Answer

    Date: 07/27/2023

    Please remove complaint..has been resolved  

Atlas Resell Management, Inc. is NOT a BBB Accredited Business.

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