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Business Profile

Drug Abuse Information

Raise the Bottom Training and Counseling Services, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Raise the Bottom Training and Counseling Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Raise the Bottom Training and Counseling Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a patient at Raise the Bottom addiction center. I was receiving methadone and was assigned a counselor, *******, to help me through my addiction. Treatment was going great. Then I was told I can no longer be a patient because of my expired ID. I read their entire handbook and directions and no where does it state I need to have a valid ID. I don't live in *****. Im from ********** and am only staying here for treatment but they cut me off cold turkey causing me to fully withdrawl from methadone and then relapse. I was told my counselor, *******, would stay in contact with me even though I can't come in anymore. She never called me once. I then called them and let them know my mother drove me all the way to ********** to get my temporary ID like they instructed only to find out there is no such thing as a temporary California id. They only give temporary driver license which I don't have. I was an established patient there. I had to give my blood, urine samples, received medicine only to be cut off when I needed help. I have my piece of paper from ********** stating my California id will be in the mail in the next 6 weeks but they still will not see me. I'm outraged. I was also paying out of pocket since I'm from ********** which was no problem. Like I stated earlier, in their intake forms and handbook, it does not say anything about expired ids.

      Business Response

      Date: 03/03/2025

      Ms. ********* We apologize for your experience. Our records show our team have made many attempts to contact with you via phone to help with the barriers you mention. Please feel free to contact us and we will be happy to assist you in working through some of the barriers to help you get back into treatment. Thank you

    Raise the Bottom Training and Counseling Services, LLC is BBB Accredited.

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