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Business Profile

Ecommerce

Lone Cone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 23 Aug 2024, I placed Lonecone order #**** for a pair of children's boots. Lonecone sent the wrong size. I corresponded with Lonecone's support department, asking to exchange the boots for the correct size. They sent a return label for the wrong-size boots. I used it to return the boots. They then refunded my order -- without sending the correct size.On 13 Sep 2024, after I discovered what Lonecone had done, I placed order #**** for the same item I asked in #****. I corresponded with Lonecone again about this. They assured me they'd send the right size this time. They didn't. They again sent the same wrong size.On 21 Sep 2024, I again wrote to Lonecone, informing them of the last error, and insisting that they process an exchange. They sent a return label. I used it to return the boots. Based on the label's tracking number (**********************), Lonecone received the return on 30 Sep 2024.And then -- nothing. No correct boots, no refund.That is totally ******** now, I need a refund. I don't want to do business with them anymore. Writing to them is fruitless. They don't honor their word and don't respect my needs as a customer.I attach all the correspondence.Please help. Thank you in advance.

Lone Cone is NOT a BBB Accredited Business.

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