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Business Profile

Electrical

Pop Up Outlets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical.

Complaints

This profile includes complaints for Pop Up Outlets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pop Up Outlets has 2 locations, listed below.

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    • Pop Up Outlets

      null Boise, ID 83702

    • Pop Up Outlets

      1775 W State St #189 Boise, ID 83702

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item returned in a new undamaged unused condition in the original merchandise box within the time frame specified in the return policy and following RMA instructions, which their email admits, yet I was charged a restocking fee. Their excuse was that the shipping label was stuck on the merchandise box when there was nothing in the instructions that objected to that or prohibited doing it.

      Customer Answer

      Date: 09/09/2024

      Hi,  

      I was contacted by the merchant and was offered the requested refund which I accepted, therefore the dispute has been resolved. 

      Thanks for your assistance. 

      ***************************

    Pop Up Outlets is NOT a BBB Accredited Business.

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