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Business Profile

Express Shipping Services

Postal Annex+ of Boise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Postal Annex claims to be a ***** drop off. I paid for my ***** label online for overnight delivery. I dropped the envelope off at 5:12pm on Friday 10/28 and was told ***** would pick up the package on Saturday morning and that it would be delivered by noon on Monday to my receiver.When I tracked it the morning of 10/31, it was still sitting at the Postal Annex. When I called to inquire, the person who answered was rude and abrasive. He claimed he had no control over ***** pick up and that it wasn't his problem. When I asked him when it would be picked up (at this point I'm not getting the overnight service I paid for), he said he had no control over when it would be picked up. Horrible customer service. ***** won't help because they can only track it.

    Customer Answer

    Date: 11/08/2022

    This issue is resolved and we are no longer seeking action from this company. Weve chosen to take our business elsewhere.
     

Postal Annex+ of Boise is NOT a BBB Accredited Business.

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