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Business Profile

Fire Damage Restoration

Restoration Heroes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We payed them 50% of the invoice for them to start remodeling our bathroom but they kept pushing back the start date and also told us after the fact that they were double charging me for supplies (because I had already told them and agreed upon purchasing the material myself). Therefore, they told me I could cancel using them and instead hire their contractor directly that they were hiring to "save me money" and that they would refund me $1,435.57. This was March 9th, 2025.I have since hired their outside contractor (Tellos Remodeling) and the job is finished and I paid them. Restoration Heros keep telling me they will get me the money by "X" day and then that day keeps coming and going. The first follow up I sent them asking about the refund (3/22/25) they told me they didn't have any checks and were ordering them. Weeks later (4/28/25) I reached out again and told them I would be reaching out to BBB if nothing was done soon and they said they have asked Quick Books to refund it and that it would be done by 5/5/25. On 5/6/25 he said he would bring me cash by the end of the week. 5/22/25 I sent another message asking what the status was and he never responded.

Restoration Heroes LLC is NOT a BBB Accredited Business.

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