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Business Profile

Florist

The Dirty Dahlia LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ******** ****** from The Dirty Dahlia as my wedding florist in 2024. I ordered white and blue hydrangeas from her for my wedding and bridesmaids bouquets, bud vases, and other floral arrangements. I also ordered aisle petals that were ***** **** petals to line the wedding aisle. All of this was listed in a pricing sheet created by her and included in the contract that we signed in November of 2023. On our wedding day we did not receive the florals that we ordered. We did not receive one single white hydrangea (we received only blue hydrangeas) in any bouquet or floral arrangement, and did not get the aisle petals either. We emailed her to reconcile and get a refund on October of 2024 and again on January of 2025. I also sent her a text to her personal cell phone in February of 2025. We have not gotten any communication from her and our requests have gone unanswered. We understand that mistakes happen, but this is unacceptable to ignore customers after you did not provide what was ordered. As a 2024 bride, I strongly suggest not using Victoria from The Dirty Dahlia as your wedding florist.

The Dirty Dahlia LLC is NOT a BBB Accredited Business.

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