We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Dania, Incorporated

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Dania, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dania, Incorporated has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted an online order since 7/12 and they took the money out of my account the same day. Order number *******. We never received it or got any shipping notifications. I called numerous times and nobody answers the phone number provided with the order. Today 8/2 I called the local store in Westminster and I was told by a Sales associate they cant help me. I even challenged the person and I said youre one company, someone must have access and he said no that I need to keep calling the number, which got me nowhere. Even mentioning a BBB complaint he said thats fine. Horrible customer service and while we spent thousands of $ with this company in the past, will never by from again. Bottom line, we are out $150+ with no response as to when we can get the order.

    • Initial Complaint

      Date:01/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home that contained some furniture. One piece I identified being from Scandinavian Designs but it was missing slats. I called them up to procure replacement slats, but I was told that I cannot order replacement parts without a previous order number. I explained that this was not possible and inquired with several other reps and sales associates online and in store. In each case I was denied the ability to get the parts I require. I believe I have a right to repair this piece and Scandinavian Designs is unnecessarily blocking this in order to coerce another purchase. Whatever policy they have needs to be corrected and the pieces should be provided at a reasonable retail value.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom ordered couch from this business in Dec 2019 it was delivered 12 weeks later. Buttons on the cushion started popping off and falling through fabric. Called company and a repair person came out to custom order buttons which took until July 2020 to come in because staff forgot to order our buttons. Repair work was done on couch and we were informed by technician that the fabric and button design wouldn't work for this couch. Cushion was repaired by the tech and a couple weeks later buttons fell through fabric yet again. Contact was made in August 2020 to store to see what resolution could be made. Pictures were sent, multiple phone calls were made and a promise from *****, store manager, that a new cushion was ordered for us. It is now Feb. 2021 and we have no new cushion and no contact from store at all. I have called and emailed to get updates and I've gotten nothing in return. At this point I need to be able to get a full refund of this couch.

      Business Response

      Date: 03/16/2023

      Sofa was picked up on 3/14/21 and customer was issued a full refund. 

      Customer Answer

      Date: 03/21/2023

       
      Better Business Bureau:

      I'm wondering why my claim that I submitted in Feb 2021 was reopened in Jan 2023? I reached a resolution with this company on my own in 2021.

      Sincerely,



      ***********************

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two pieces of art online through dania.com. The purchase was two separate pieces of art meant to be displayed together as one piece. After 6 weeks, I recieved a package which I was lead to believe would be both pieces of artwork. It was only one piece. After several phone calls and emails, I finally received confirmation that the final piece would be delivered. After 10 weeks from the purchase date I finally received the second piece, only it was the exact same piece of artwork I had already received. I've called them and wrote them numerous times to figure out when the extra piece of artwork will be picked up and when I will receive the actual item that I purchased. Every time I reach out they tell me they're looking into it and they'll reach out by a specific date/time, only I haven't received any follow up calls or emails telling me what is going on. My order number is ******* for reference.

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bed frame from Dania furniture which was delivered and set up. One of the pieces of wood is warped. I've called the company multiple times and they don't return my call. I also emailed my previous point of contact and they ignore my email.

    Dania, Incorporated is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.