We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Haggen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Haggen's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Haggen has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Haggen

      PO Box 20 Boise, ID 83726

    • Haggen

      400 Sequoia Dr Ste 202 Bellingham, WA 98226

    • Haggen

      3711 88th St NE # A Marysville, WA 98270-7214

    • Haggen

      757 Haggen Dr Burlington, WA 98233-3328

    • Haggen

      210 36th St # B Bellingham, WA 98225-6540

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a Corporate Issue. They signed contracts with UHC to take a form of food stamps. This is contracted to be used at checkout to automatically pay for food once the card is scanned. EVERY SINGLE Safeway the card doesn't work on self checkout and that is the ONLY lane you can use because they refuse to hire anyone to run a checkout line. The Safeway I used has this option now open because I used BBB to get that line open because the whole thing is FRAUD!!! The whole thing is DISCRIMINATION of elderly and disabled. That is what this card is for. I get $125 a month and must use before end of month. This month I have barely been able to use only because I have to take an extra ten minutes to convince a manager if they don't use this card I will be calling in Fraud. Then all of a sudden they are able to take me to a register and make it work. This is CORPORATE fraudulently not wanting to use the card because it discounts what they get paid back. I DO NOT CARE!!! THEY SIGNED A CONTRACT!!! At this point in time we are not only looking at FRAUD, but discrimination of elderly and disabled. This is the 5th time I have had to use BBB for the SAME REASON!!!! I think a FULL investigation into Safeway Corporate practices needs to be done and criminal charges need to be brought up if this is being done deliberately like it feels like. I have had Corporate personally tell me that the card also works at ******* and ********* and maybe I should go there. I am disabled and only able to eat ********* Farms chicken and the fact that Corporate said this to me is also DISCRIMINATION!!!!

      Business Response

      Date: 09/09/2022

      Greetings ***************************: 

       

      We apologize that you continue not to be able to use your *** card at self-checkout in our store. Unfortunately, the programming of our self-checkout stations to accept *** card is still incomplete, but we are continuing our efforts to update these stations. Regrettably, we are unsure when the update process will be complete, as there are thousands of check stands across the company. In the interim, we are providing training to our front-end personnel to ensure that they recognize and know how to process transactions with the *** card.  We can and will open a standard checkout lane to serve anyone with a UNC card.

       

      Thank you for shopping with us. 

      Tim 

      Customer Support Center 

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 4 I entered pac n save n save superH323434**333134333435H to get some groceries as I exit the store I was stopped by two security officers accusing me of not paying for my groceries they went threw all four of my bags push me around I showed my receipt the manager told me to write out a statement and she will forward to security company I want a incident report the company refuse to give me one there name is Guard world # is ************ pac n save # is 450-1200 Ms *** is the manager ....also the shorter officer the one that was very aggressive towards me tried pay for my items s few days when I came in to by some more groceries I decline and he said your going to hold a grudge against me I didn&#**;t answer I payed for my items and left the store this was on December ,6th I left messages with that security and manager of pac n save no answer I just want a incident report thanks

      Business Response

      Date: 09/08/2022

      **************:

      Please accept our apology for how you were approached last December by the two security guards you described. The two security guards were not authorized to ask for your purchase receipt. Since the two guards did not follow ************ policy regarding customer purchases, they have both been removed from the store.

      Again, we apologize for this incident and for any inconvenience you experienced.

       

      ***

      Customer Support Center 

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure to issue promised $8.00 rebate on ***** Light beer

      Business Response

      Date: 07/22/2022

      Greetings *************************: 

       

      We are responding to a message regarding an alcohol rebate 4U digital offer.

      We are very sorry that you did not receive the rebate for the alcohol product you purchased, but we are happy to look into this with you. Can you please provide the date the purchase was made? Additionally, can you please confirm the email address associated with your PayPal account, and confirm that you have checked your email's spam/junk folder? Feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 

       

      Thank you for shopping with us. 

      Tim 

      Customer Support Center. 

      Customer Answer

      Date: 07/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is UNsatisfactory to me.

      Until I receive the rebate nothing is resolved.



      Sincerely,

      *************************

      Customer Answer

      Date: 08/12/2022

       
      Complaint: 17581781

      I am rejecting this response because:

      Failure to issue rebate as promised Original BBB complaint ##******** Safeway has done nothing to resolve this complaint. It's been 6 weeks, rebate was promised in 3 to 5 days Cool Light Beer $8.00 rebate last week of June, 1st week of July 2022 thank you I want the purchase price refunded and the $8.00 rebate for my time on this issue

      Sincerely,

      *************************

      Business Response

      Date: 08/18/2022

      Greetings *************************: 

       

      We are responding to a message regarding an alcohol rebate 4U digital offer.


      We are very sorry that you did not receive the rebate for the alcohol product you purchased, but we are happy to look into this with you. Can you please provide the date the purchase was made? Additionally, can you please confirm the email address associated with your PayPal account, and confirm that you have checked your email's spam/junk folder? Feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 

       


      Thank you for shopping with us. 

      Tim 

      Customer Support Center

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17581781

      I am rejecting this response because:

       

      I want the rebate, I have answered the questions they ask 37 times.  

       

      It's **** lousy dollars 

      Sincerely,

      *************************

      Customer Answer

      Date: 08/31/2022

      I have answered all of their questions several times.  I have had my Just4U account at Safeway for years, The email is the same, my PayPal is attached to that email T

    Haggen is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.