Business Profile

Grocery Store

Safeway

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

589 total complaints in the last 3 years.
230 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business failed to reply to my original complaint filed through Safeway website. My complaint is about the fact Safeway retail seems to be phasing out the whole bean coffee, which they used to carry for many years. Today you can't get their ************** in beans form, and other coffee brands they also offer in the ground form only. This is discrimination against coffee lovers and step back from their norm. We want to see them offering coffee products in whole bean form again.
Business Response
Date: 01/22/2025
Greetings ***** Zain:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We reviewed the case you noted in your complaint and looked up our ************************************************** We show sales of it at our **** location, so it appears, at this time, it's just out of stock.

However, we want to confirm this is the location where you shop most frequently to ensure we are providing you with accurate information.

************************************

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 02/05/2025
I go to many Safeways in here and the picture is that none carry Whole beans, where in the past you always could get Safeway brand coffee in both beans and ground

Not satisfier with quality of response

Thank you, R -
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My coupons are not working for $20 off and $10. The app not working and attempted several times and nobody resolved the issue at corporate or the location.
Business Response
Date: 01/02/2025
Greetings **** *******,

We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused you.

We looked for an account with the information you provided and found that you have two accounts, likely causing your issues.

Can you please log into the mobile app or your account on the website and provide us with the phone number and email address linked to your account? Once we have this information, we can access the correct account and investigate the issue further.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:12/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like for someone to tell the manager of the Safeway they cannot treat people the way I was just treated. I went to Safeway and bought $156 of groceries. I checked the receipt when I got in the car and found I was charged twice for hard boiled eggs. I went inside to customer service. She looked over the receipt and said you only bought 1? Yes I only bought one. So as she is looking it occurs to me I think I bought LUCERNE regular eggs, maybe it is in there for that? But I look and this very clearly said ****** hard boiled eggs so that isn't the problem. But now the woman said I don't see regular eggs on here. I said ok maybe I forgot to get regular eggs, I thought I did. So now she explains that the hard boiled eggs are 20 cents more than the other eggs so she will give me 20 cents. I said, no you charged me twice for hard boiled eggs, I only bought 1 and I am only paying for 1. This is literally like talking to a 3 year old, finally she calls over her boss who doesn't say a word except to tell me to calm down. I am not yelling, I am not doing anything except at this point obviously frustrated dealing with this woman but not angry UNTIL he tells me that he will have me banned from the store if I keep being frustrated. EXCUSE ME? WHAT? So he hasn't said a word & this is how you start for NO REASON? She explains that they didn't charge me for regular eggs but did charge me twice for hard boiled eggs. These are completely different items they don't look the same, they aren't in the same section of the store, they aren't the same price or the same brand. I again said no you will refund me what you overcharged, this was obviously an accident. To which HE SAYS LOUDLY "OH YOU HAVE NEVER MADE A MISTAKE BEFORE?" WHAT? I came in here just wanting to be refunded for the mistake no big deal, give me my money and instead was berated and BANNED from the store for getting frustrated with a woman that quite clearly has NO BUSINESS in customer service. THIS IS NOT OK.
Business Response
Date: 12/31/2024
Greetings ******** *****:

We acknowledge your concerns and sincerely apologize for your poor experience with us.

So that we may share your experience with the appropriate team, can you please provide the location where this took place?

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/31/2024

Complaint: 22744243

I am rejecting this response because there was only a question.
This happened at the Lacey ********************************************************************** ** 98516
*************
The more I thought about this the more angry I got. You just do not treat people like this & the entire interaction was humiliating over a $4.99 double charge I was treated like this?

Sincerely,

******** *****
Business Response
Date: 01/19/2025
Hello ******** *****,

Thank you for confirming the store location. We have shared this incident with our team, and they let us know they have received it and will contact you directly to discuss it further.

We sincerely apologize for the poor experience and any inconvenience it may have caused you. If there is anything else we can help you with, please don't hesitate to reply to this message or call our ************************ we will provide the information below.

************
Monday - Sunday
6 AM - 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a $50 gift card for Christmas from my brother in law. I went to add the card to my ********* account and it says inactive. I took it to ********* they said nothing they can do. Take it to Safeway, which they said in store they could do nothing. Then call the number on the bottom of the receipt. Which I did its been 36 hours no resolution and they are now blaming ********** I have the receipt, the card everything to prove its a valid transaction but still an inactive card. The card was unopened when I received it. The Safeway operator says its active and its my fault. Bad customer service and a huge time waste. I hope other people refrain from buying gift cards at Safeway because this is a very bad experience and a bunch of work. Seems malicious and not sure whose fault.
Business Response
Date: 01/02/2025
Greetings ****** ****,

We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused you.

Our ******************** has informed us that a refund has been approved and they need additional information from you. They sent you an email on 12/31, please reply to them there so this can be resolved.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a single disabled mother of two toddlers. I was given a $150 Safeway gift card so I could get groceries to last us through Christmas. It is nearly impossible for me to take my two toddlers, one who is special needs, into any grocery store without spending hours and leaving exhausted, so I was trying to do an online order and Safeway was running a promotion for $30 off your first "drive up and go" order, meaning you order it online and pick up at the curb and not have to go in the store. That was perfect for me. I got online and put all my items in my cart, made adjustments and shopped sales so I could get everything we need, added the promo code and tried to check out, but couldn't find where to enter the gift card information. I then called customer service and explained my situation and they told me that gift cards can NOT be used for online purchases. So, I asked them if they could give me a coupon code or something for the $30 off, since I wasn't able to benefit from that if I have to send someone to do my shopping for me to be able to use my gift card. The associate said they could not offer ANYTHING for the inconvenience and I asked for a supervisor. He too, informed me that there was NOTHING he would offer me to help with the loss of the $30 coupon. I have NO other way to get groceries for me and my kids, besides this gift card. So, not only do I have to go to the store, or send a friend to the store to do my shopping for me to be able to use the gift card, but I also have to deduct $30 worth of groceries from my list/cart because I won't be able to afford everything we need without that $30 off being honored for me for the inconvenience. This was a HUGE shocker for me because I thought customer service was an important thing. I'm almost positive they could have done something for me to keep me as a customer, but I'll be taking my business elsewhere after this nonsense! Very disappointed because Safeway WAS my go to grocery store for 20+ years!!
Business Response
Date: 12/29/2024
Greetings ******** ******:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

Our SAVE30 promo is available for first-time online and drive-up orders only, and we do not offer in-store credit for this offer. This specific promotion is ongoing, and you can use it through 1-12-2025. Our Online Ordering FAQs and Online Ordering T&C outline the types of payments accepted for online ordering, and unfortunately, gift cards are not accepted at this time.

********************************************************************************************

***************************************************************

We apologize for the inconvenience. If there is anything else we can help you with, don't hesitate to contact us again.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on october 11TH i was in the safeway shopping and all the casheers were gone or where ever i went to self check out i scaned my items had to have a employee come and check off my alcholic drink i finished i paid then i got my recipt and pushed the cart out towards the doors i seen a bag tip over so right outside the door i stoped and was putting the spilled items back in the bag and out of nowhere the shopping cart gets jerked fast and hard running into my foot i looked up and the store director ****** is screaming you need to go in and pay for all of those items ....i was in shock i dont steal i said and she still screaming i stole and need to pay for the items .....so i say my choice of words and she says hers i then pull out the recipt and told her to check every item she did walked back into store with out saying a word i took grocerys to truck and pushed cart into store to also get her supervisor but as soon as the cart was put away she screams again saying there he is and her and a few other employees come bully me and pretty much chest bump me out of the store so i go home call safeway customer service get to a complaint person make my compaint and get a case number and it is case #******** then was told someone will be getting back to me next week .....its now December 12th ive caled distric mananger ***** *** and ***** ****** only to get voice mails i left many messages to say that the shopping cart had jammed my toenail into my toe bent it over and my sock was ****** when i took off my shoe the lady at safeway did not say i need to check your cart or ask for a recipt nothing
Business Response
Date: 01/17/2025
Greetings ******* ******:

We appreciate you sharing your concerns with us. We have passed them on to our team, who has called you several times and left voicemails (until your box was full) but have not received a callback. If you still wish to be contacted, please provide your best contact information.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/17/2025

Complaint: 22679761

I am rejecting this response because:For starters ive not recieved no calls unless the call comes up as spam caller and also ive been trying since october 11th to contact someone ive had over ten customer service **** send ergent matter emails or messages to the district gm .i have emailed them with pitcures and requested the video from that day and nothing .they have not offered me anything not so much as a we are sorry or were you ok nothing its so so unprofessional and sad that they dont care enough to reach out to the customer in a respectable time frame .The fort mohave safe way has a very bad reputation and there is a hole community of conversations ide like to share with the higher up,s that would shock them to high ends .The all in all is that me the one who usto spend a lot of money each month at safeway was not only treated like a lowlife scum of the earth by there store director and to top it off the store director did what is not allowed by law and store policy .there was no excuse me *** may i look at your recipt or may i check your items .I was not running or moving fast to get out of the store not at all i was stopped with my full attention at putting the spilled items back into the bag just out the store doors whe out of the sky the cart gets jerked hard right into my toe jamming my toenail into my foot bending the corner of my toenail over i at the moment knew it had hit my foot but was distracted by her starting to yell im a thief and i need to pay for my items and she yelled it over and over .so i gave her my few choice words she gave me the same few choice words back at that point she was totally in her feelings and not following store policy by any means she was never following store policy at any point .After our choice words { I } then handed her my receipt she looked and checked that all my items were infact paid for and not a word out of her she walked back into store and i put my stuff in vehicle and even after all that i returned cart into the store then i was gonna go ask for her supervisor but as soon as i put cart away i was headed to ask someone at customer services to speak with her boss she yelles again at the top of her lungs so everyone in the store can hear her there he is the thief there he is and her and a few employees come and bullied me out of the store pretty much chest pumped me out of the store . so i went home and called and ciled a complaint that same day and i have not recieved a word till the message im replying to now . so ya im very mad im super imbarrassed and im disapointed in safe way ive only shopped at safe way in **************** since i was able togo to the store on my own i shopped at only safe way .2 of my step sisters work at safe way have for over 15 or 20 years and they are in total shock at the way this has been handled .I am wanting the store director job i want to make most of our community that dont shop at safeway nomore come back and i know i can make it a better store by the sales and by lessining the store theft from employees and shoppers .Or i want $20,000 its for everything the pain and the disconfiguaring of my toenail the imbarrassement the defamation of cariactor the fact she did it twice one time outside and again inside my foot when i took off shoe and sock was ****** the disrespect was just crazy and mostley THE **** AFTER SHE REALIZED SHE WAS WRONG AND MADE A MISTAKE SHE DID NOT SAY ANYTHING NOTHING NO SORRY NO APOLIGIZEING NO I LET MY ANGER OR FEELINGS GET IN THE WAY NO THAT WAS SO UNPROFESSIONAL OF ME NOTHING. my phone number is ************ my email is ******************* here is my girls number ************ also i do have wittness statements lets get this settled please thank you hope to hear back soon with a good responce

Sincerely,

******* ******
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 19th , I went shopping at the ******** Safeway store and was expecting to get the $30 off of $75+ that I had seen advertised on the app , I completed my purchase of $84 but didnt receive the discount . When I got home I checked the app to make sure that I had met the requirements to be eligible for this discount and no further details were available. I started a chat (human) with customer care and was told that it was a promo for pickup only . I submitted a screenshot of the in app promo and she told me to click it for more info , I did and nothing happened ( no details about in store versus online , literally nothing happened when it was clicked ) I said I believe this is unfair & false advertising . The chat was immediately ended and I received no resolution .
Business Response
Date: 12/22/2024
Greetings ***** ******,

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

The offer you mentioned is exclusively available online and requires a promo code. Clicking on it will provide the detailed information. Additionally, details are also available on our website. We will provide the details and link below.

***************************************

"$30 Off
on your first DriveUp & Go order when you spend $75 or more**
Enter Promo Code SAVE30 at checkout
Offer Expires 01/12/25

**OFFER DETAILS: TO SAVE $30 YOU MUST SPEND $75 OR MORE IN A SINGLE TRANSACTION FOR YOUR FIRST ONLINE PICKUP ORDER OF QUALIFYING ITEMS PURCHASED VIA A COMPANY-OWNED CHANNEL (i.e. THE Safeway WEBSITE OR MOBILE APP). OFFER DOES NOT APPLY TO ONLINE ORDERS PLACED THROUGH A THIRD-PARTY SUCH AS Instacart, UberEats, DoorDash, ETC. OR ON ORDERS SCHEDULED FOR PICKUP AFTER THE OFFER EXPIRATION DATE. Must select PICKUP option and enter Promo Code SAVE30 at checkout. Minimum purchase amount is calculated based on subtotal of all qualifying items at checkout after deduction of all other promotions, offers, discounts, and savings and excludes alcoholic beverages, tobacco, and fluid dairy products, bottle/container deposits, and any fees, charges, and taxes. Offer may not be combined with any other promotion, offer, discount or savings and other restrictions may apply. VALID FOR 1ST TIME ONLINE GROCERY PICKUP ORDER. LIMIT 1 PER HOUSEHOLD. We reserve the right to modify or cancel offers/orders and/or to correct typographical, pictorial, and other ad or pricing errors."

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST.

Thank you.

******** *.
Customer Support Team
********
Customer Answer
Date: 12/23/2024

Complaint: 22714561

I am rejecting this response because: the details that you so clearly laid out are/were not available in app , clicking the $30 off $75 banner DID NOTHING ! I am always very careful to clarify eligibility even when it is difficult ( such as limit 2 , first transaction only , must buy 4 , online/pick up only ) That information was not available and that is why this feels like a bait and switch tactic / false advertising . I purchased more than I would have normally expecting to receive this discount . I am a loyal Safeway customer and will continue to be if this matter is resolved .

Sincerely,

***** ******
Business Response
Date: 01/16/2025
Greetings ***** ******:

We sincerely apologize for any confusion and frustration this situation may have caused. We highly value you as a customer and want to ensure your satisfaction. So, we have added a $30 credit to your loyalty account.

Please note that while you won't see this credit on your account directly, it will appear on your receipt under the savings summary once redeemed. To use it, enter your phone number at checkout.

If there is anything else we can help you with, please let us know.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since December 1st I've been trying to get the customer service of ********************** to update my phone number on the health side of their application online. As you can see all they have done is just apologize yet it has not been done. Each time I call in which has been over 50 times I've requested for a supervisor or a corporate officer to give me a call back regarding this problem and the customer service unable to resolve it to call me back. Yet all they've done is ignored me and I'm unable to use my health points through Safeway app to redeem and use the benefits of it because they won't update my phone number. As you can see on the attachment to this complaint I've attached all the email copies back and forth from their technical support that's listed on the application of Safeway. Yet I'm not getting any resolution and I feel as if they need to give me credit for all these issues and problems that they've caused for me and not being able to take advantage of the benefits that's supposed to be given to me for setting up the account as I've done. I've tried to update the phone number on my own online but it doesn't work so I screen copied it to their technical support on what is going on and yet they continue to ignore the problem and apologize and say that they are going to fix it and yet nothing has been done.
Business Response
Date: 12/31/2024
Greetings ******** ******:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this has caused you.

We investigated your issue and found that you had two health profiles with two sets of information connected to two different accounts. Upon discovering this, we escalated your account to our IT team to merge and fix it according to your provided information. Our team has let us know that this has been updated and would like you to try to login to make sure you can.

Once you have tried, please reply here and let us know if you were successful. If not, we will re-escalate. Please include any screenshots or error messages if applicable.

We look forward to hearing from you.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:12/19/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted to sign into my Safeway account, but found that my email address would was not longer accepted. I called Safeway **************** on on 12/18/2024 and spoke with a female overseas agent. This agent tried all of the trouble shooting that she had access to, but was unable to fix the problem, This agent then told me that she was escalating the issue to their IT department and that I would receive a phone call at 1:pm est for resolution on 12/19. I waited for the phone call, but it did not come. I then initiated a online chat with the Safeway customer service, but one again nothing was fixed and I did not receive a escalated phone call from the Safeway IT department. The Safeway IT Department needs to contact to fix my account.
Business Response
Date: 12/20/2024
Greetings **** *****:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We reviewed your account and before we make any changes, we need to confirm the email and phone number you want used on your account. As it is now, you have two different phone numbers and 3 emails.

Please confirm those two pieces of information, and we will update your account as soon as possible.

Thank you.

******** *.
Customer Support Team
********
Customer Answer
Date: 12/20/2024

Complaint: 22710112

I am rejecting this response because: Safeway did not call and and is requesting my email and phone number to use in the account. Use ****************** and ********** phone. Safeway did not provide a method to contact them directly. This issue has not been resolved.

Sincerely,

**** *****
Business Response
Date: 01/16/2025
Greetings **** *****:

Thank you for confirming that information. We have submitted a ticket to our IT team to have your 8279 phone number attached to your pnaley email address. Once this is complete and we receive an update, we will email you directly to ensure you can log in and there are no issues.

If you have any questions in the meantime, please don't hesitate to call our *********************** at ************. You can refer to case ******** for updates.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Customer Answer
Date: 02/20/2025
Can no longer access my online Safeway account. It was working a few weeks ago, but now I am receiving error message when I try to sign in. Using my email ****************** I get the error message that a reset is pending, but I do not have a reset email message. When I try to use my cell phone number ********** I get an message telling me that my phone number has not been validated. I reported these issues to your customer service toll free phone number several time over the last week and I was promised a phone call from you IT ****** within two days, but no one has called me. Please have a knowledgeable IT tech call me to fix my ability to access my online account.
Business Response
Date: 02/27/2025
Greetings **** *****:

I have reviewed the concern regarding your login. Our records indicate that you were sent an email yesterday with a temporary password to log in. Additionally, out IT team has attempted to contact you yesterday, but the call was routed to voicemail.

Please try signing in on both the app and the website to see if the same error occurs. You can also check your spam folder for any messages from us regarding your password reset.

Thank you,

****
customer Support Center
Case ID: ********
Customer Answer
Date: 02/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is a recurring malfunction with the Safeway website.

Sincerely, r

**** *****
Initial Complaint
Date:12/18/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered delivery from Safeway on November 21, 2024. Included was a rib roast. The order was Order #: *********. The rib roast had a sell by date of Nov 23. It cost $41.69. On Mov 23 I opened to discover that it was already bad. It was slimy. I filled out the form and also used the app to ask for a refund. I got an email back apologizing and they said I would get a refund. The app request was not approved. When I called they said that it was already approved from the form and that was why it was not approved in the app. I have called at least 4 times since it is nearly a month and no refund. They always tell me it will be processed but it has not been. Please help. Thanks.
Business Response
Date: 12/20/2024
Greetings ***** *******:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We have submitted a refund of $41.69. Please allow 3-5 business days for that to be processed and credited to your account. You should have also received a receipt reflecting the details above.

If there is anything else we can help you with, don't hesitate to contact us again.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******

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