Business Profile

Grocery Store

Safeway

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

589 total complaints in the last 3 years.
228 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/22/2024
Type:Customer Service Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I didnt get my order ********* they delivered to wrong apartment complex i contacted requested a refund and still no refund i am requesting a refund
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In safest Sincerely Health part of the app, it states you earn a reward every 5 prescriptions filled. I've filled 8 and the bar hasn't moved and rewards have not been applied. I contacted customer service by phone and they were supposed to call me back with a resolution, but never did. I then contacted them through email where I've been given the run around and asked to provide information I've already provided in the previous email, such as my info and the prescription numbers. No resolution or legitimate response has been given.
Business Response
Date: 11/21/2024
Greetings ****** *********:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We looked into this and see that you called in on the 16th, and a ticket was opened with our IT department to investigate the issue further. It is currently still in progress with no update. Once there is an update, or if they need more information, they will follow up with you directly.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:11/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered groceries for pick up . they allowed and charged me for adding ham to the order but it was out of stock.the sale price on ham was the main reason for the order, so when I discovered it was out of stock , I know longer wanted the order there is no method online to cancel the order so I called the store which directed me to corporate *************** assured me it would drop off and I would not be charged but I was charged by the store anyway without receiving any goods.this occured Nov 6th ******************************************************************************* everytime I call that the charge will be reversed but it never is
Business Response
Date: 11/21/2024
Greetings ******* ******:

We appreciate you bringing this to our attention and sincerely apologize for any inconvenience this may have caused you.

We reviewed the order in question and submitted a refund of $73.02 back to your card. You should have also received a receipt with this information. Please allow 3-5 business days to see the refund credited back to your account.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:11/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i filed this complaine earlier and has not been solved .i want to return devise and get credit.pharmacy is responsible for selling devise that is faulty.
Business Response
Date: 11/19/2024
To whom it may concern,

This issue has already been addressed through the Better Business Bureau complaint 22422481.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original order for food delivery 10/2/24, totaling $255. ( Order #********* ) Driver arrived and a bottle of sweet vermouth had broken inside the truck due to bad bagging, it ruined $86 of food. The driver also ***orted it to her supervisor. I placed a refund for the ruined food, and reordered it for deliver on 10/3.On 10/7 I received an email saying my refund was rejected (no reason given).I went into Safeway chat 10/8 and got a case number saying that I would obtain a refund with 5-7 business days. It never came. (ID #********** went back into the Safeway chat on 10/19, and requested follow up, the *** said info was missing and that she had corrected it and resubmitted with priority escalation (ID# ********* I again waited, and the refund was never given. I was hospitalized for a couple weeks, and couldnt check in my order, but today, I went in and checked my Amex card and still no refund. Despite it all being submitted correctly now ThREE times.I called customer service, the first *** hung up on me after speaking with them for 20 minutes, I called back immediately, and spoke to a new ***, another 20 minutes, and she told me theyd refund in 5-7 business days.I said NOT acceptable, asked her to get a supervisor (who, I spoke with, ******). Supervisor made all sorts of excuses for Safeway (none valid) and told me it would be refunded in 3-5 business days. She patronized me by calling me Dear and saying now listen Dear.. I stopped her and said, did you just call me dear???!! , excuse me, but I do not think that is appropriate, and I want this resolved now. I was placed on another ten minute hold, and finally she came back saying it would be credited to my account. I told her I am filing a complaint with Better Business Bureau, and she said I understand.
Business Response
Date: 11/17/2024
Greetings ****** *******:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We reviewed the order in question, and a refund has already been processed for $86.81. You should have received a receipt in your email with this information as well. Please allow 3-5 business days to see that credit back to your card.

If there is anything else we can help you with, please call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
***********************
********
Customer Answer
Date: 11/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I regret that it required me to complain to the BBB to Finally get action, but am glad I now have my money back.
this took WAY too long for any sort of acceptable action on the part of Safeway.

Sincerely,

****** *******
Initial Complaint
Date:11/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free trial of Fresh pass and canceled the plan the same day I signed up, so it was only suppose to charge my card next month if I kept the plan but I didn't. Can you refund the $12.99 they charged my credit card for Fresh pass? It shows on my bank statement even though I cancelled on the first day I signed up. I would like a manager or the owner here to email me back (I don't have a phone.) See photos for proof this site made an error in charging my card. Also can you make sure they cancelled it? Cause on my end I did, see photos. I am including proof of the charge on my bank statement as well as proof that on my end it shows I cancelled it before the charge date, and they wrongly charged my card.I deleted my account so I'm not even using the service they charged me for, the number linked to my fresh pass account was ************
Business Response
Date: 11/19/2024
Greetings Am Mm:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We reviewed your FreshPass account, and unfortunately, you did not have a free trial; it was for a monthly membership. After placing an order, you are no longer eligible for a refund per the terms and conditions of FreshPass, even if you cancel the same day, which we will link below. You are welcome to use your membership through 12/11 when it ends.

***********************************************************

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 11/20/2024

Complaint: 22559997

I am rejecting this response because:
This was IN FACT A FREE TRIAL. See the photos I included that shows when logged into my account it said free trial and says it wont charge for the month. Also I deleted my account so didn't even get to use the service for an entire month or longer. I would like a manager here to email me back.

Sincerely,

Am Mm

Business Response
Date: 12/09/2024
Greetings Am Mm:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We reviewed your FreshPass account, and unfortunately, you did not have a free trial; it was for a monthly membership as seen in the photo you provided. After placing an order, you are no longer eligible for a refund per the terms and conditions of ********* that you agreed to, even if you cancel the same day, which we will link below. You are welcome to use your membership through 12/11 when it ends.

***********************************************************

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Sunday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my phone number and linked account to pay for groceries on 11/4, but when I got home I received my receipt via email and realized I was overcharged almost $100 because my ufresh didnt apply and my clipped coupons didnt apply to my receipt. I immediately called customer service who left a note on my account and also started chatting with customer service who said they would refund the $92 I was overcharged. I havent heard back from anyone since then, and have not received a refund for the overcharge mistake. I have screenshots of the chat messages along with the case number ******** I pay for a monthly service to have these discounts be automatically added to my Safeway organic purchases and went out of my way to login to my account on my browser and clip every coupon I would need, now Im having to attempt to get a refund for this mistake for the THIRD time. I have a video of myself going into my receipt only hours after my shopping trip, adding all items purchased to my cart, and beginning the checkout process showing that my total was $92 off.
Business Response
Date: 11/18/2024
Greetings ***** *****:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this has caused you.

Unfortunately, we cannot refund in-store transactions. So, if you wish to receive a refund, we refer you back to the store.

Alternatively, if you would accept a credit to your loyalty account, we can add one to your account for the savings you missed out on. If you'd like to go this route, we need a list of the offers that did not redeem.

Please let us know how you would like to proceed and provide any additional details we may need to resolve this as quickly as possible.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 11/18/2024

Complaint: 22559584

I am rejecting this response because: I was told the store cannot refund because this was a technical error online with Safeway. I would be fine to accept a store credit, however since its been almost two weeks since this has happened I obviously wouldnt be able to list every single coupon. I do however have a screen recording from my Safeway app with the items sale price and the total amount that should have been taken off in store but wasnt. If this works on your end please inform me of the best way to send the video of the items to you.

Sincerely,

***** *****
Business Response
Date: 12/09/2024
Greetings ***** *****,

I am happy to review anything you can provide so we can resolve this as quickly as possible.

Please send it to:

***************************************************************************
Attn: ******** *****
Better Business Bureau Complaint
Reference # ********
Order #

I look forward to speaking with you there.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 12/09/2024

Complaint: 22559584

I sent over the video and photos from the chat from the order I made a month ago that I was charged regular price for that I shouldnt have been. This is ridiculous to go through THIS much for a refund or store credit from a mistake on Safeways end.

Business Response
Date: 12/17/2024
Greetings ***** *****:

We credited $92 to your loyalty account, as stated in the email sent on December 10th. The credit was then used between two transactions on December 12th, which was explained in the follow-up email on December 15th that you have not responded to. Please check your receipts, as we can see ***************** Credit" under your *************** at the bottom of the receipts.

Thank you,

******** *.
Customer Support Team
********/********
Initial Complaint
Date:11/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/30/2024 I placed a Safeway delivery order #********* for $97.46 via the Safeway app it was delivered the same day but the order was entirely wrong i didnt get a single item I paid for. I submitted a refund request on the Safeway app and it was declined because apparently a refund had already been processed but on the app it still says refund request declined and i havent received a refund. This is unacceptable I just want my money back for a order I did not receive.
Business Response
Date: 11/10/2024
Greetings Aerial *****:

We appreciate you sharing your concerns with us and apologize for any inconvenience this may have caused you.

We have submitted a refund of $97.46 back to your card. Please allow 3-5 business days to see that credit back to your account.

If there is anything else we can help you with, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST.

Thank you.

******** *.
Customer Support Team
********
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in there and tried to cash my check they wrote all over my check then put it through there machine that didnt except it because it could read it well they should have done that before writing on my check.
Business Response
Date: 11/05/2024
Greetings ****** *******:

We appreciate your sharing your concerns and sincerely apologize for any inconvenience this may have caused you. So that we can escalate this to the proper store team, can you please provide the location where this took place?

Reply here or call our *********************** at ************. We are available Monday through Sunday from 5 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COMPLAINT 1 OF 2. After being greeted with EMPTY SHELVES at another location, Complainant stopped by this location at ***************************************** on 11/1/24 at 9:40 PM, just before closing. Complainant went to self-checkout with 20 items (15 for her + a 5 sm. boxes of granola bars for an elderly friend which was to be a separate order. The old white woman (cashier) told Complainant that there is a 15-item limit & demanded that she go to a restricted area where they stock personal hygiene items to have a cashier ring up her purchases. Complainant refused because there is no scale there, the store was not busy & she is in a better position to catch discrepancies when she rings up her own groceries. The cashier called the *************** who both made similar demands. The mgr was not wearing a name tag, but she identified herself as ***** (or something like that) when Complainant asked for her name. Complainant went ahead & scanned a few items @ the self-checkout & the mgr disabled the register. Complainant, a disabled woman, stood there for about 15 mins with radiating pain waiting for someone to unlock the register. No one helped. Complainant gave the 5 granola bars to security to meet the items limit. She then moved to another register to complete & pay for her groceries. Complainant went back into the store to get the 5 granola bars & proceeded to self-checkout. She scanned her coupon which was accepted, & paid for it. When Complainant reviewed the receipt, it shockingly showed she was overcharged $10. She asked the guard to explain the situation to the rude mgr. The guard told Complainant that the mgr is refusing to make it right due to the earlier encounter, and, to come back the next day when **** is available. Complainant told the guard she does not live in close proximity to the store & must take ***** He could not help further. ***Due to character limitations, please see continuation (Complaint 2 of 2).
Customer Answer
Date: 11/04/2024
COMPLAINT 2 OF 2 - Complainant approached the rude mgr to ask for help & inadvertently slightly bumped into her with the granola bars. The mgr snapped, DONT YOU DARE TOUCH ME, GET AWAY FROM ME, DONT TOUCH ME! The mgr walked away. Clearly, this woman is exhibiting anger management & psychological problems. Perhaps, this is her first position with some level of authority and she is on a power trip. This is one of the most EGREGIOUS EXAMPLES of poor customer service that Complainant has ever experienced. The mgr should not be a customer facing position. Such hateful conduct does not belong in customer service! *********** recently filed another BBB complaint against this store due to poor treatment when she tried 2 find out the deli hours. Complainant also observed deli workers exhibiting poor hand washing hygiene resulting in cross contamination. Absolute nastiness! These issues warrant an investigation. The business is not committed to a culture of customer appreciation or respect. Additionally, this business has been Complainants go-to store for about 1 year. Unfortunately, Complainant has no tolerance for abuse in any form, and, will not be returning because they do NOT deserve her patronage. Complainant is out $10 and is requesting a prompt refund for the overcharge. The granola bars are on sale for $1.99 with a coupon. She paid $3.99 for ea of the 5 boxes. Customer has a receipt for this transaction, but it appears she left her other receipt at the store. She is requesting a copy of that receipt for her records. Thank you.
Business Response
Date: 11/18/2024
Greetings ********* *****:

We appreciate you sharing your experience with us and apologize for any inconvenience this may have caused you.

We have shared your concerns with our team, and they let us know they have contacted you and will continue to correspond until there is a resolution.

If you need further assistance, call our *********************** at ************. We are available Monday through Friday from 6 AM to 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 02/11/2025
Dear BBB:

Complainant is writing to advise that her complaint has NOT been fully resolved. The unaddressed issue is that store associates INADVERTENTLY believed that Complainant had exceeded the items limit to use the self-checkout lane. The cashier got a rude manager involved, who then got the guard involved. Complainant felt threatened and disrespected. To diffuse the situation, Complainant paid for the groceries and left the store in haste. When Complainant arrived home, she realized that she had left her receipt at the store. On the last 2 lines of the complaint, Complainant requested a copy of her receipt. Records also indicate Complainant followed up with Mr. ******* to request a copy of the receipt on 11/12/24, 11/13/24, 11/18/24, and 11/19/24. On 11/20/24, Mr. ******* notified Complainant that he will mail it to her home. For 2 weeks, Complainant actively monitored her mail box, but there was no receipt. On 12/4/24, Complainant notified Mr. ******* that she still had not received the receipt. Mr. ******* indicated that he mailed it.

However, Complainant has NOT experienced any problems receiving mail at her address. Mr. ******* then offered to send an e-receipt via email which Complainant DECLINED for several reasons. Complainant shares access to a computer with housemates which presents a privacy issue. Mr. ******* was also advised that Complainant does NOT have access to a printer. Mr. ******* demonstrated a disregard for Complainants right to a PHYSICAL COPY of her receipt when he suggested that Complainant should visit a library, a printing and shipping business (like *** store), or even your apartment administration building. None of these options are ideal. It is outside of the bounds of reasonableness to ask Complainant to pay a shipping business for ******** services, bother her landlord, or travel several miles to sign up for library services to get a receipt printed. Mr. Vickerys actions represent an EGREGIOUS ABUSE OF AUTHORITY and insensitivity. There is nothing about this interaction that remotely resembles customer service. Complainant DEMANDS a physical copy of her receipt because she paid for the merchandise. Complainant asks that arrangements be made for her to pick up the copy at the store. It can be left with senior management or a guard. Thank you.

Respectfully,

********* *****
Business Response
Date: 02/25/2025
Greetings ********* *****:

We understand that it can be concerning to not receive a physical receipt. We have forwarded your concern to the store and asked them to reach out to resolve your issue.

You can also request a copy of the physical receipt by sending a mail to:
Transaction Requests
Attn: ****** *** Sang-Cox
M.S. 10501
PO Box 29093
*******, AZ 85038-9093

Please mail your request in writing and include your signature. The letter should include:
* Clubcard number/Phone number used at checkout
* Name and callback number
* Dates of transactions
* Provide 3-5 examples of the products that were purchased in the transaction along with any UPCs that you can provide.
* Anything else you'd like to receive pertaining the transaction

If you would like the transaction information faxed, please indicate it in the written request.

We appreciate you time and patience.

Thank you,

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/03/2025

Complaint: 22509278
Complainant is rejecting the business response because management has NOT made a good effort to reach out, despite their response that they would. Resolving complaints in an expeditious manner should be an integral part of a companys best practices. It is frustrating that this is not the case with this business. It is an inferior way to show appreciation for the Complainants patronage. Further, as long as a customer paid for their merchandise they should be able to have a copy without the hassle. Complainant should not be treated any differently. It is PATENTLY UNFAIR and UNREASONABLE to ask Complainant to travel miles away to a post office via ****,get in a long line, and, pay 73 cents for a stamp to get a copy of the physical receipt that she is legally entitled to. The store is about 5 mins. away, and, they have the ability to print and leave it with store security for pickup. As stated previously, Mr. ******* failed to make a conscientious effort to get Complainant a physical copy of her receipt, despite requesting it SEVERAL TIMES. Based on a number of poor experience,if you want to see the worst of humanity, interact with this business.Although, Complainant has quit shopping at the store, she is again requesting a physical copy of the receipt for pickup. Thank you.

Sincerely,

********* *****
Business Response
Date: 03/11/2025
Greetings ********* *****:

Thank you for bringing this matter to our attention. We would like to inform you that your concern has been forwarded to the relevant department for further review and resolution. One of our representatives will be reaching out to you directly in the near future to provide the necessary assistance and ensure that your issue is addressed promptly.

We sincerely appreciate your patience and understanding throughout this process.

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/18/2025

Complaint: 22509278

I am rejecting this response because:
On 2/25/25 the business responded that, We have forwarded your concern to the store and asked them to reach out to resolve your issue. No one reached out. On 3/11/25,this was the business response One of our representatives will be reaching out to you directly in the near future to provide the necessary assistance and ensure that your issue is addressed promptly. So far, the business has not had the human decency to follow up in an attempt to resolve this longstanding dispute that initially occurred since November 2024. When customers are misguided or unhappy, when they have a legitimate complaint, it is fundamentally important that the business own their role in the situation. It starts with evaluating and correcting the problem in a prompt manner. Complainant was already treated poorly at the store back in Nov. 2024. Customers are the backbone of a business. It is disheartening and frustrating to see this chronic level of unresponsiveness regarding a simple request for a copy of her receipt. Although, Complainant no longer shops there due to the poor treatment in Nov. 2024, she lives less than 5 minutes away from the store. As stated previously,Complainant is willing to coordinate a time with security or upper management to pick up the receipt. We, as a society, have become DESENSITIZED to treating others with courtesy and respect, (i.e. the "new normal"). At this point, Complainant intends to register a complaint with the state attorney general. Complainant trusted the business to make this right. The fact that the business has not been taking her issue seriously constitutes an egregious violation of that trust. This dispute remains UNRESOLVED. Thank you.

Sincerely,

********* *****
Business Response
Date: 03/25/2025
Greetings ********* *****:

Thank you for your continued patience. I want to assure you that the store is actively working to collect the receipt for the requested date.

To follow up on this matter, you may also contact the store directly at ************** for further assistance.

We appreciate your understanding, and we will continue to work towards a resolution.

****
Customer Support Center
Case ID: ********

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Business Response

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Complaint statuses

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Complaint statuses

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