Business Profile

Grocery Store

Safeway

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

590 total complaints in the last 3 years.
229 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Safeway,All troubleshoot methods have been tried including but not limited to (logging in and out, resetting password, and resetting cellular iphone device) in efforts to resolve continuous error message Were are unable to process your order. For further assistance, please contact customer support when placing a new order. I need assistance in lifting this restriction from my account so that a new order can be placed.Safeway Account details:Email ************************** Name ***** ***** Phone number ************
Business Response
Date: 04/29/2025
Greetings ***** *****:

Thank you for reaching us regarding the issue you are experiencing when attempting to place a new order.
We appreciate you taking the time to troubleshoot by logging in and out, resetting your password, and resetting your device.

We kindly suggest the following additional steps:

Uninstall and reinstall the Safeway app to ensure you are using the latest version.

Try placing your order through a web browser in Incognito/Private Mode.

Ensure that any *** services are turned off.

If possible, use a different network (for example, switch from cellular data to Wi-Fi).

Additionally, if a phone number is displayed on the error message when you attempt to place your order, we encourage you to call that number for direct assistance. This will help ensure any account-specific issues are addressed promptly.

Thank you for your patience and for being a valued Safeway customer.

Sincerely,
******
Customer Support Center
Case: ********
Customer Answer
Date: 04/29/2025

Complaint: 23256489

I am rejecting this response because:

Looks like the root cause of issue is Order #: 124136183(Delivery for April 27th, 8 AM - 9 AM). **************** nor drive up and go were able to cancel order as requested. I suggest customer escalation or payment processing center to cancel the order and resolve error message.
Sincerely,

***** *****
Business Response
Date: 05/07/2025
Greetings *****,

Thank you for responding with the order number from your previous order. We were able to investigate the order you provided.

Based on the investigation, order ********* was already processed with an amount of $231.05 refunded to your payment method on 5/1/24 as the order was not delivered. We also checked the error that you are receiving and found that there are no problems with the account you are using, so you should be able to place an order.

To help you troubleshoot further, here are some steps you can follow on both the website and the app:

Website Troubleshooting Steps:
1. Clear Browser Cache:
Sometimes, old cache files can cause issues. Clear your browser cache and cookies and try again.

2. Check Internet Connection:
Ensure you have a stable internet connection.

3. Update Browser:
Make sure your browser is up to date.

4. Disable Browser Extensions:
Some extensions might interfere with the website. Try disabling them temporarily.

5. Try a Different Browser:
If the issue persists, try accessing the website using a different browser.

App Troubleshooting Steps:

1. Update the App:
Ensure you have the latest version of the app installed.

2. Restart the App:
Close the app completely and reopen it.

3. Check Internet Connection:
Make sure you have a stable internet connection.

4. Clear App Cache:
Go to your device settings, find the app, and clear its cache.

5. Reinstall the App:
If the issue persists, uninstall and reinstall the app.

If you continue to experience issues, please feel free to contact our customer service team for further assistance.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a pastor at my church and have not had an issue with Safeway. On March 29, I stopped at Safeway on my way into my office to purchase a plant for a church member who had just lost a sister to death. I found a beautiful plant and took it to her and her family. She was so appreciative and loved the plant.3 to 4 days later she called me to say that the plant was dying. This was a beautiful basket with three potted plants and sure enough one of the pots was dying. I took basket back to Safeway. I was told by someone in customer that he couldnt replace the plant and that the customer service manager was out. He said he has to complete a refund request. I suggested that he just replace the pot that was dying. He said only the manager could do that and she would get back with me. No one has called even after I made several trips to the store to meet with her. On one of those trips, apparently she was in the store but she was not available to see me. I was told that she would call me back. As with the other times, no one has even tried to reach out to me. They know me because I am a loyal Safeway member and Safeway is my grocer of choice. After no communication with management, I sent a priority mail letter to the Store manager on 4/14 with an expected delivery date of 4/16. As with all other visits and phone calls, no one has tried to reach me to discuss this matter. Please note that this has never happened with other Safeway stores I regularly visit. I have pictures of the plant on the day it was returned. I want a complete refund and an explanation why the manager has avoided me with no explanation as to what happened. Safeway is my go to grocery store. I hope this type of customer service is store specific. Please advise. ******** ***** *********
Business Response
Date: 04/25/2025
Greetings ********,

We appreciate that you have shared your experience during your recent visit to your local store. Your loyalty to Safeway is greatly appreciated.

We understand the importance of the plant you purchased and the sentiment behind it, and you wanted to get a refund for it. To help you with this, we need the following information to assist you better:

- The store location where you bought the plant
- Date of your purchase
- A picture of your receipt from your transaction

*******
Customer Support Center
Case ID: ********
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/16/25, Safeway charged my card for three different gas transactions where the pump was not working. I called in the following day and was told that they could see that the pump wasnt working, that it was a temporary hold, and that my money would be refunded while on a recorded line. The following day, the transactions went from pending to finalized. I called in yet again, told them about the recording which they refused to review, and then they just called and claimed that I did in fact get gas when I did not. The ticket number is Ticket Number: AFS0324850, and I spoke with ****. My money needs to be refunded.
Business Response
Date: 04/28/2025
Greetings ****** *****:

Thank you for bringing this matter to our attention. Following a review with the store and our banking team, we can confirm that all three transactions have been approved for a refund.

Refunds in the amounts of $20.01, $12.51, and $44.02 were issued to the credit card ending in #**** on April 25, 2025.

Please allow 57 business days for the refunds to reflect on your account, depending on your banks processing time. Thank you for your patience as we worked toward a resolution.

Sincerely,
******
Customer Support Center
Case: ********
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/22/2025 at approximately 15:25, I checked out of the checkout line an proceeded to exit the store. As I walked thru the exit door with the grocery cart, the wheels locked up and lunged me forward into the cart and I injured my left leg on the cart. The store associate came forward and attempted to take the cart and never asked if I was ok. I immediately requested the store manager. The store manager began explaining that the cart will lock up if I don't wait five minutes to leave. It locks up to keep people from stealing. I advised him the neither of his explanations has anything to do with me. I would like to file an injury report. The associate took the basket and placed it back in service. I informed the manager that it would be best if he took the cart out of service and he ignored me. He began to write the accident report and requested my social security number and I declined. I contact the customer service number to report the incident. I've been on the phone for over 40min. I explained to the customer service associate what took place and she began to ask me the same questions over again and stated that I fell. I then asked for a supervisor or to speak to another associate, due to her not listening to my narrative of what happened. I am requesting for a call back from Corporate.
Business Response
Date: 04/24/2025
Greetings, ******,

Thank you for letting us know about your recent visit to the store.

We understand that you had a bad experience during your recent visit to one of our stores. To help you with this, we would like to know which store and the address where this happened. It would also help us if you could provide the best contact information to reach you, including your email address and phone number.

*******
Customer Support Center
Case ID: ********
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a black man, I am no stranger to being followed at malls, stores and businesses. However, this location of Safeway has taken trolling to new levels. I came in for a gallon of milk and was stopped by their new security that apparent wants to see every customers receipt. ******** is an area of ****** where income and property is 35% more than the city median income. Personally, I hold two engineering degrees, so as an educated, well-paid individual, Im not comfortable with this shake-down. This location added cameras for all aisles a year or so ago. They also added an area with household items that you cant leave without paying for items separately. If this is the new standard for Safeway or this area, my 50-year relationship with them will come to an end and I will do what I have literally never done and become a **** ***** customer. Making people uncomfortable is not good business and if you have issues with theft, you either need a single person dedicated to it, or stiffer penalties for those caught to deter future crime, but I AM NOT going to be shook down over milk, eggs and cheese.
Business Response
Date: 04/22/2025
Greetings **** *******:

Thank you again for bringing your experience to our attention. We take your concerns seriously and want to ensure they are shared with the appropriate leadership teams for review and follow-up.

To help us do this effectively, could you please confirm the exact address or cross streets of the Safeway location you visited? This will allow us to direct your feedback to the correct store and ensure the appropriate teams are made aware.

We truly appreciate your long-standing loyalty and want to make sure your experience is heard and addressed. Please let us know if you're open to a further conversationwed be happy to speak with you directly.

Sincerely,
******
Customer Support Team
Case: ********
Customer Answer
Date: 04/22/2025

Complaint: 23219419

I am rejecting this response because: I provided the detail you requested in my complaint. This proves again, that you are not tuned into the situation. But please, allow me to do the one thing everyone loves to do during a complaint and that is repeat themselves! It's the ******** location in *****, it's not a grocery, it's a prison commissary.

FIX IT or my next letter is to the media.

Sincerely,

**** *******
Business Response
Date: 04/29/2025
Greetings **** *******:

We want to acknowledge that receipt checks at store exits are a standard business procedure used by many retailers across *******, including stores such as **** ***** and others. These procedures are in place to help reduce inventory loss and ensure pricing accuracy and are not intended to cause discomfort or target any individual.

That said, we understand how important it is that these practices are carried out respectfully and consistently, and we are committed to reviewing your feedback closely with the stores leadership team to ensure customer interactions reflect our values.

Your feedback matters, and we appreciate your continued engagement.

Sincerely,
******
Customer Support Team
Case: ********
Customer Answer
Date: 04/29/2025

Complaint: 23219419

I am rejecting this response because: "Everyone's doing it" is not an acceptable reply and I have not experienced this tactic at any other grocer in the area. Pricing accuracy is again the responsibility of the store, if proper ******** is an issue, that again falls on the business. It's not a requirement by law to show a receipt, so I will be ignoring any request to show mine. Furthermore if I am forcibly stopped or wrongly accused of a crime, Safeway can expect the full weight of a lawsuit to be served without hesitation.

Sincerely,

**** *******
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,Im filing a complaint against Safeway/********** due to the mishandling of my Sincerely Health account and poor customer service.On April 6, 2025, I contacted Safeway Customer Support about a refund issue. On April 8, 2025, Safeway changed the email address on my account without my authorization. I was then locked out of my account, which had ~****** points (redeemable as $10 in coupons). Despite providing full verification info, support was slow and unhelpful, and on April 19 I was told again that no account could be found. During the 3-week lockout, I also missed out on earning ~***** points ($9 value), which I typically earn weekly by completing goals.Because the issue remained unresolved and I couldnt risk further delay, I created a new Sincerely Health account under my updated email on April 19. Therefore, I am no longer requesting restoration of the original account, as I fear it may cause further issues. However, I am seeking compensation for:Approximately ****** points lost from my original account, which I regularly used to redeem cash coupons at a rate of ***** points = $1 (equivalent to $10 in value)An estimated ***** points missed due to being locked out for three weeks (equivalent to $9)The significant time, stress, and inconvenience caused by the delayed and inadequate support from Safeways customer service team Ive attached the full support email history. I hope the BBB can help bring this to a fair *************** Reference Numbers: ******** and ******** Sincerely,***
Business Response
Date: 04/23/2025
Greetings *****,

Thank you for contacting us about the issue you had recovering your Sincerely Health account.

We investigated the issue and reviewed your conversation with our previous representative. It appears that you have more than one Safeway account, which caused confusion about which account your Sincerely Health account is linked to. You can only log in to your Sincerely Health account through the ********************** account where it was created. This is why you were unable to access your Sincerely Health account.

To resolve this issue and recover the points you had and should have accumulated, we will be adding a $20 credit that you can use on your next visit to the store. We just need to confirm the following information linked to your account so we know where to add it:

Name on the account:
Email address:
Phone number:

Once you provide this information, we will add the credit.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 04/23/2025

Complaint: 23231343

I am rejecting this response because: the $20 credit is just compensating for the points lost and missed, but no compensation received for the significant time, stress, and inconvenience caused by the delayed and inadequate support from Safeways customer service team.
In response to Safeway's reply, the reason that I have to use different emails in registering for the Sincerely Health Account was that they system didn't let me to use the same email as my Safeway account to do the registration, so that's the only way for me to use a different one.
Sincerely,

***** ***
Customer Answer
Date: 04/28/2025
Im writing regarding my complaint against Safeway (Complaint ID: case ID number ********). I initially rejected the companys proposed resolution, but after further consideration, I would now like to accept their offer and proceed with closing the complaint as resolved.

Additionally, Safeway requested the following information in order to process the compensation they offered. Please forward this information to them on my behalf:
I appreciate your help in updating my complaint status and relaying this information to Safeway. Please let me know if anything else is needed to complete the process.

Thank you for your time and assistance.

Sincerely,

Yiu
Customer Answer
Date: 05/07/2025
Safeway offered me a $20 store credit as compensation for my issue, and I provided the required information as requested. However, it has been a week, and I have not received any further communication or the promised store credit.
Business Response
Date: 05/07/2025
Greetings *****,

Thank you for your prompt response to your complaint. To proceed with adding the $20 credit to your account, we need to confirm some details. Please provide the account information where you would like the credit to be applied.

Specifically, we need the following information linked to your account:

Name on the account:
Email address:
Phone number:

Once we have this information, we will be able to add the credit immediately. We appreciate your cooperation and look forward to resolving this matter swiftly.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Additionally, Safeway requested the following information in order to process the $20 compensation they offered. Please forward this information to them on my behalf:

Name on the account: *** ***
Email address: ******************************
Phone number: ************

Sincerely,

***** ***
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were charged around $220 for other people's groceries at this Safeway yesterday after bringing a smaller overcharge (failure to apply digital coupons) to the attention of the cashier. When we discovered the charges and called, staff at the store were already aware and told us to bring it up with the store manager today. This would necessitate a minimum two-hour drive back to the store; luckily, we called again to speak with the store manager, who we had been told would be available from 8a-5p today, and were informed by the assistant manager that the store manager was out. Staff had made no effort to retract their promise that the store manager would be available to us. They claim they have no means to contact customers they have overcharged despite all of our purchases being tracked through our member account.We are overcharged most of the time we shop at this Safeway. The digital coupon prices shown on the shelves are almost never honored unless you make a special request for a refund. We have frequently been charged for multiples of things we bought one of (for example, 33 avocados when we bought one). Though the overcharges are shown on the receipt after we have already paid, the method of accounting while being rung up makes it difficult to see and stop the overcharge as it is occurring. Some staff view these overcharges humorously, joking while they issue refunds. The consistent pattern of overcharging, the store's policy of requiring refunds to be made in person and then not having customer service or store managers available when you try to make an in-person refund request, combined with their lack of procedure for restitution of the time loss and financial distress they routinely inflict on customers amounts to an intentional system of fraud in our opinion. We want these policies addressed at the corporate level and believe that "digital coupon" prices should be removed from the shelves as deceptive advertising until accountability is assured.
Business Response
Date: 04/18/2025
Greetings ******* *****-********:

Thank you for bringing this to our attention.

Weve reviewed the details you provided and escalated your concern to the appropriate team for further investigation. Given the nature and frequency of the issues you've described, we are taking this matter seriously and have flagged it for review.

Sincerely,
******
Customer Support Center
Case: ********
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Safeway on *************** in ************* sold me two cashed money I fill these money orders out for my bills and got letters back saying that these money orders was no good I went to the Safeway to make an complaint about the money orders they saying they have nothing to do with it but I bought the money orders from them I want to file a complaint and I want my money
Business Response
Date: 04/17/2025
Greetings **********,

Thank you for bringing this matter to our attention. We understand your concern regarding the money orders purchased at the Safeway on *************** in **********, **. For assistance, please contact ************* directly at **************. They will be able to provide you with the necessary information and support.

Please note that our stores cannot refund or cash out money orders, even if sold at the store. The store cannot verify the validity through any system and cannot receive credit for the money order. Customers should use the ******************************************** deposit the money order into their bank account.

*******
Customer Support Center
Case ID: ********
Initial Complaint
Date:04/15/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to purchase 2 Target Gift cards ($500 each) @ Safeway in ******* on Apr. 9th 2026. My request was turned down by store employees because they suspect that it maybe a scam. Talked to store manager (***** ********) and I was told that his cashiers were suspicious about the rational behind my purchase. As I told 2 store employees that I plan to give tese gift cards to my daughter and son-in-law for their birthdays. As a matter of fact, it's not Safeway's business why I want to purchase gift cards. I gave the cashier my credit card along with my Hawaii Driver's license but that's not good enough for Sefeway to allow me purchase these 2 gift cards. I told the store manager that I've been a Kaneohe Safeway customer for the last 38 years. I need to know that if Safeway has a written policy to determine who are those customers allowed to purchase gift cards there and why I was turned down? Is the decision arbitrarily determined by cashiers or simply subjectively determined by customer's appearance (dress code, accent, hair length, senior citizens or ...) I was very frustrated, inconvenienced and disappointed at Safeway that I shop all the time. Please help!
Business Response
Date: 04/15/2025
Greetings ***** ****:

Thank you for your patience as we work to resolve this matter. Well be retraining our front-end team to handle these situations with greater care and professionalism while continuing to uphold our fraud prevention protocols.

We truly appreciate your feedback and want you to know youre always welcome to reach out with any additional concerns. We're committed to ensuring your future experiences reflect the level of service you deserve.

Should you have any further concerns, please dont hesitate to contact us directly using the phone number provided by the team.

Sincerely,
******
Customer Support Center
Case: ********
Customer Answer
Date: 04/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, only time can tell if Safeway deserves my continued business and support as I have been shopping at Safeway for the past 4 decades. Better and more efficient training on Safeway cashiers is the key to differentiate true scammers and loyal customers.

Sincerely,

***** ****
Initial Complaint
Date:04/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February I had clipped a bonus path coupon in the app to get 6000 reward points for spending $1500 in the month, which I did, by shopping exclusively at Safeway. I never received the points and I tried multiple points of contact for customer service who either stopped responding to me or told me they could not help me.Then again in April, I had clipped $20 worth of cash off coupons and done a transaction in the store. The cashier had to back out the transaction and told me I needed to redo it at customer service because something was wrong at the till. My $20 worth of cash off coupons disappeared and were not able to be recovered. I was told there is nothing that can be done.I would like both these situations rectified or I am exclusively shopping at ******* going forward. If you cant give me my points, then cancel and refund my subscription because there is no value in being your customer.
Business Response
Date: 04/14/2025
Greetings Ceara,

Thank you for reaching out and sharing your concerns regarding the inconvenience youve experienced with your bonus reward points and $20 cash-off coupons. We value your loyalty and are committed to rectifying this situation.
After investigating your account, we confirmed that the 6000 bonus reward points were not loaded, nor were the $20 cash-off coupons. To address this, I have submitted a request to load the 6000 points to your account, as well as a $20 credit. These will be available for use within 30 minutes to 24 hours.
I truly regret the challenges you've faced and the impression this has left. Please dont hesitate to reach out if you encounter any further issues or have additional concernsI am here to assist and ensure your shopping experience with us improves moving forward.

Thank you for shopping with us.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 04/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

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