Business Profile

Grocery Store

Safeway

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

590 total complaints in the last 3 years.
229 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safeway is refusing to bill my insurance for my prescription. I have talked to three representatives from Safeway now and they all refuse to help me. The first representative was extremely rude to me on the phone. I do not understand why Safeway is so awful with regard to their customer service. I now cannot fill my prescription because Safeway won't bill my insurance despite talking to three customer service representatives. To add insult to injury, I was told the pharmacy manager would contact me and they are refusing to do so. I am so tired of this and my next step is to take legal action.
Business Response
Date: 09/26/2022
Greetings *************************:

This is concerning to us, and we would like to look into this on our end. Can you please provide the store location where you have your prescriptions fulfilled?

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 09/26/2022

Complaint: 18119721

I am rejecting this response because:
Hello,
Thank you for your response. Please note I am not rejecting the response, just continuing the conversation. The address is 2150 *******************, ******, ** 80210.

Sincerely,

*************************
Business Response
Date: 10/05/2022
Greetings *************************:

Thank you for providing the store location. Presently, our pharmacy teams have called several times at the phone number provided to get this straightened out with you, but were unable to reach you. Please confirm your best contact information so that we may have our teams reach out to you.

Thank you for reaching out to us.
Tim
Customer Support Center
Customer Answer
Date: 10/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/19/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your system isn't working to honor the prizes won in the Flavor Adventure game, and my rewards and coupons loaded to my account do not apply to my purchases. Your customer service reps either ignore my requests for help, try to blame me and tell me this is my fault for not entering my own phone number correctly, or just tell me that they are forwarding my info to IT support...this has been going on for months and I am getting nowhere. In the meantime, the remaining prizes that have not already expired will be expiring at the end of the month...making this seem like the whole game/your entire rewards system is a scam to get customers in your store and then not honor any prizes, all while claiming a tax write off on your game for prizes that are not even redeemable....this is completely unacceptable and a terrible way to prioritize your customers. I know this is not just happening to me, as I have multiple friends with the same issues in many different locations. I have multiple receipts and screenshots of my winnings, along with the unhelpful messages from your customer service reps if you would like.
Business Response
Date: 09/20/2022
Greetings *****************************:

We are very sorry for the trouble you have had in redeeming your Flavor Adventure prize offers, as well as the other 4U digital coupons clipped to your account. We completely understand your frustration, and are working to get this resolved for you. Per recent contact you had with our team regarding this issue, your concerns have been escalated to our IT department for review. Unfortunately, this issue is still under review, but our teams are working on a resolution for you. If you have any questions or concerns for our Support team, please use reference ID ********.

Once our teams have an update or resolution, we will be contacting you via your listed phone number. If we are unable to reach you upon calling, we will leave you the details of our update/resolution in a voicemail along with a phone number to contact us back if needed. Once again, we would like to apologize for any inconvenience this has caused. Please respond here or contact our Customer Support team at ************** if you have any questions or concerns in the meantime.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 09/20/2022

Complaint: 18048841

I am rejecting this response because: this is really not an acceptable response, as this is the same exact response I have been getting from your company for well over 2 months now. And nobody can give me an update on the estimated time it will take to resolve these issues. Since it will likely be well past the time the remaining prizes will have expired, if I ever even get a resolution to this issue, which to be honest, I highly doubt at this point, will you still honor my wins and restore all of them to my account? In addition to the hundreds of additional dollars I have spent in your stores??? The same useless generic response is not exactly an answer or a resolution to my problems.

Sincerely,

*****************************
Business Response
Date: 09/23/2022
Greetings *****************************:

We apologize for the difficulty in getting this issue with your offers resolved. Unfortunately, we are unable to provide a specific window that this will be resolved by, but please know that our teams are working to get this fixed as soon as possible. Additionally, we are not able to provide a refund for your recent purchases, but if the applicable offers reach their expiration, we will be happy to provide another means by which you can receive the same discount. We would like to advise that we will be reaching out to you directly once we have an update or when this issue is resolved. We appreciate your patience while we get this fixed for you.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 09/28/2022

Complaint: 18048841

I am rejecting this response because: Thank you. In the meantime, it has been months now with no resolution, so I really honestly don't have high hopes. Will you be finding some way to honor all of the rewards/prizes/coupons that have expired due to these ongoing issues??? And making sure that whatever form you are going to honor them with is actually applied to future purchases???

Sincerely,

*****************************
Business Response
Date: 10/06/2022
Greetings *****************************:

We are very sorry for the delay in getting this taken care of for you. We appreciate your patience.
As mentioned, we did have this issue escalated to our IT department for review. They were able to review your account and confirm that it shows no issues in our system. Unfortunately, since it is now October, the Flavor Adventure offers on your account will have expired. We will be sending equivalent compensation via gift card by mail to the mailing address listed. Once again, we would like to apologize for any inconvenience this has caused.
Please let us know if you have any further issues or questions.

Thank you for shopping with us!
Tim
Customer Support Center
Customer Answer
Date: 10/12/2022

Complaint: 18048841

I am rejecting this response because:
I am not really sure how your IT department found no issues, as I have shopped at your store many times since these issues have started, and none of the times I was there were my prize winnings taken off from my grocery bill. I have even sent you guys multiple screenshots of my Safeway account and photos of my receipts where nothing is taken off.....so how are there no issues?

You mentioned you are sending a gift card. Can you please tell me the total amount the gift card will be, and when to expect this? Will it be via mail or email?

Sincerely,

*****************************
Business Response
Date: 10/20/2022
Greetings *****************************:

We apologize for the difficulty you had in redeeming the digital offers you won from our Flavor Adventure game. We asked our IT team to review your account, which they reported had no issues. Unfortunately, the trouble you had redeeming these Flavor Adventure offers was an issue with our system, and was not specific to your account.
Furthermore, our teams will be sending you a gift card in the amount of $115.00 for these missed offers. It will be sent to you by mail next week to the address you provided. Unfortunately, we are not able to give a specific date that the gift card will be reaching you, but we can assure you it will be mailed next week.
Please feel free to reach out to us if you have any other questions or concerns.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:09/18/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safeway-1522 Located ***** **************************************** I recently had a very unpleasant experience with an employee (*******). Started by asking for help with pricing on a certain item, and she seemed to want to rush me and wouldnt listen to my concerns before she would cut me off and speak to me with a condescending tone. (I am pretty easy going and understanding and hardly ever think about filing a complaint, but the utter disrespect I was treated with on this occasion I felt it was necessary to report my experience.) I noticed she seemed flustered or frustrated about something during my interaction with her and after a few questions and comments between us I asked (politely of course) is there something wrong. I just felt something was tense with her and I wanted to know if I had done something to cause it or if she was just having a bad day, not only during our interaction was she becoming more rude and difficult to have a normal conversation with, her reaction was very unprofessional and she refused to try to Deescalate the situation and felt like she was intentionally trying to provoke me by the way she spoke to me (both tone and verbally). I feel the manner in wich she acted was not ok and she could have handled it differently and I am shocked at how she treated me for no reason and how she handled my questions, and weather or not the employee has had a bad day or is in a bad mood or if any customer acts rude (Which I was not, I was very polite) does not make it ok for an employee to be rude or belittle a customer. I FELT I WAS TREATED POORLY, she was very CONDESCENDING towards me, and acted in an UNPROFESSIONAL MANNER. Everything occurred in the store in front of many cameras. And I would not have filed this complaint if I didnt feel it was necessary and hope this brings to light certain behavior at this Safeway, i shop here often and now FEEL UNPLEASANT thinking about returning.this incident happened on Sunday, September 18th at around 12:15 AM.
Business Response
Date: 09/19/2022
Greetings *****************:

We hope this email finds you well, and we sincerely thank you for reaching out to notify us about this incident.

We certainly understand your frustration with this and we know how important it is for our customers to have an efficient service and a pleasant shopping experience. Regarding your concern with the unsatisfactory actions of our employee, rest assured we always take these concerns seriously.

To make this right, we have thorough documentation of this incident and I have submitted it to the Store Director of your local store for review. Your concern is important to us, and we do hope in time you will give us the chance to restore your confidence in our service. Please respond here letting us know if you would like to be contacted personally by a member of our store's Management Team regarding this issue.
If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us!
***
Customer Support Center
Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a Safeway Delivery order wtih Order Information: Order Number ******** on Date 09/03/22 and was charged $66.51 on a food stamp order. The ONLY thing I bought that was not food stampable was: Groc **************************** Freezer Bags Gallon - 28 Count Regular Price $7.49 ******************** $1.60 1 $5.89.My bank card was charged $66.51 for it. When I went to click on the website for a refund, the message said, YOU HAVE NO ORDERS to REQUEST A REFUND and there is no way to download the receipt. It says, network error, but I can print every other web page. So I screen printed it to show the receipt and included the pictures here.
Business Response
Date: 09/15/2022
Greetings *******************************:

We appreciate the opportunity to address your concerns with being charged incorrectly. We sincerely apologize for your inconvenience and have shared your comments with the ************************ Manager for review. We will have the store process a refund to your EBT card in the amount of $60.03. Please allow 3-5 business days for us to process the refund. If after 5 business days your refund is not received, please reach out to your local EBT office to inquire on the release of the funds.
If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us!
********;
Customer Support Center
Customer Answer
Date: 09/16/2022

Complaint: 18025395

I am rejecting this response because: it wasn't my EBT card charged for a non grocery item, it was my chase bank card! Oh man, even on the repair, they are messing up!
LOOK at the receipt! It clearly states WHAT WAS CHARGED to which card! PLEASE REFUND THE CASH TO MY CASH CARD!!

Sincerely,

*******************************
Business Response
Date: 09/22/2022
Greetings *******************************:

Our apologies for the confusion. We will have the store process a refund to your debit/credit card in the amount of $60.03. Please allow 3-5 business days for us to process the refund.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 09/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for researching and taking ownership of this problem. I will pass on the information that I am satisfied with the resolution. Thank you, again!

Sincerely,

*******************************
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an Order online for my groceries through the Safeway App. It was supposed to be delivered 9/2. I had to reschedule until the next day. I received a voice-mail that morning saying that it was delivered the night before and that since I didn't receive it they would process a refund that would take 3-5 days to process. It's 9/12 now and I still havent received a refund. When I contacted safeway they pushed accountability anywhere they could. I finally received a confirmation email after struggling with **************** and they told me it would be another five days until I would recieve the refund. Despite requesting the order gets replaced because I cannot afford to wait any longer. It seems like safeway neglected to process the refund to begin with and at this point a refund is unacceptable and I need a way to purchase groceries immediately
Business Response
Date: 09/13/2022
Greetings *******************:

We are very sorry that you did not receive your grocery delivery order and that you have not yet received a refund for the order.
Our records show that a refund in the amount of $138.27 was processed on 09/12/2022. We would like to advise that while the refund was processed on 09/12, depending on the banking institution receiving it, it may take an additional 3-5 business days to reach you. We would like to apologize that this refund was not processed sooner. We have shared your comments with our Management Teams to ensure that issues like these do not occur. We appreciate your patience.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 09/13/2022

Complaint: 18016376

I am rejecting this response because:
I have already gone 11 days without seeing a refund. My bank account in the negatives without anyway of providing groceries for myself other than that money. I asked time and time again to reorder and instead I was told on 9/3 that the refund was processed and I didn't get a confirmation on that until 9/12 after threatening to get a lawyer involved. In order to get this resolved I request this be made right by providing me with a way to purchase my groceries today via credit if need be. I was told 9/3 it would take 3-5 days. It's been 11 and I'm being retold another 3-5 days. This is false advertising. This is negligence.
Sincerely,

*******************
Business Response
Date: 09/20/2022
Greetings *******************:

We are very sorry that your order was not redelivered as scheduled, and we would like to apologize that you do not yet see the amount for your grocery delivery order refunded to your debit/credit card. We have shared these concerns with our Management Teams to ensure that issues like this do not persist. Furthermore, our records show that $138.27 has been refunded for your order. Unfortunately, we are not able to process the refund again as it shows as refunded on our end. We ask that you please reach out to your banking institution for further information on when the refund will reach you.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safeways online coupon system Just for You has failed to work in recent times. When I noticed the coupons not working, I did all of the following, all without proper resolution by Safeway. In addition, all were tried more than a few times:1.Asked the employee at the cash register to change the price to reflect the coupon, they said they could not. Some employees would say go to customer service desk. 2.Go to customer service desk. Treated very badly and/or lied to. a.One of the days, another customer in line also had the same issue with Just for You $5 off purchase of $25. We were both lied to when the employee said the deal would be off a future purchase. Yet, the online coupon did not say it was off a future purchase. I had since gone again to the store for purchases, and the discount was not there. 3.Report the issue on Safeways online chat. Employees here said they would look into it. Never heard back. Sometimes I was told there was no issue and everything should work. Another said they would credit my Safeway account for a discount on my next purchase since they could not refund my bankcard. However, the credit did not show up on a future purchase. 4.Email Safeway and was told to return to the store for a refund. Yet, when I would do this, treated badly by staff and not given a refund. Treated as if I was trying to rip them off. Today, I was at the ************************************************************************** store talking to an employee. She said that since Safeway updated their app, they have been having these issues. She stated it was a very common issue she has seen among customers. I told her about my interactions with Safeway corporate, she agreed they are not helpful and appear not to care. They must be making big money with all this. When the sale price does not come up, the price charged is double or triple what you expected to pay. I am sure there are some customers who do not notice the issue and others who ask for a price adjustment/refund do not get one.
Business Response
Date: 09/12/2022
Greetings *************************:

Thank you for your message. We appreciate the opportunity to assist you. We are sorry to learn that you experienced issues with your 4U digital offers, but we are happy to look into this with you. So that we may properly address this issue, please reply with as much of the following information as possible:

Registered phone number (used at checkout):
Transaction Date and Time:
List the offer(s) that didnt redeem:
Additionally, please provide a photo of your receipt if possible. Please do not hesitate to reply, chat, or call us at **************. We look forward to hearing from you.

Thank you for shopping with us!
***
Customer Support Center
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the last two months, we purchased meat or fish from Safeway, *******, ** that was rotten. We returned the food on two of those occasions, but nobody said they will check to ensure other packages in their refrigerators were not also compromised. We are concerned that there may be supply issues where perishable food got too warm and then was refrigerated to hide it. The most alarming part was the lack of concern over the possibility that other items from the same shipments were also rotten.Three items were frozen in our refrigerator, and the fourth refrigerated. We live about 1 mile from the store, and put things directly into the refrigerator. Over this period, we purchased food from four other local stores: No other food, including meat and fish products, have ever been rotten from our other stores. All food is stored in the same refrigerator. Therefore, we feel this is a Safeway issue.Items:frozen tuna steaks (returned)fresh lamb shoulder (threw out)frozen large Argentine shrimp (returned)fresh lamb ****** (threw out)These are all foods we are very familiar with. The rotten lamb was not just the normal smell from the gland that makes lamb "gamey". It was revoltingly inedible out of the packages! We cooked the tuna steaks and found them inedible at the table - yuck! The shrimp smelled awful right from the bag.The first time with the tuna, we each ate a bite and were concerned about food borne illness, but we were fine. We did not eat the other items. Obviously, the rotten food ruined our dinner plans!We hope that attention from the Better Business Bureau will help Safeway take this seriously. We no longer trust any of the ******* Safeway's fresh or refrigerated items anymore. We miss using their store. It feels so disrespectful to customers to sell rotten food with the possibility of customers getting sick from it. We find this shocking.Thank you for your attention.
Business Response
Date: 09/07/2022
Greetings *****************************:

Thank you for taking the time to reach out to us today. We are sorry to hear about the poor quality of the tuna steaks, lamb shoulder, Argentine shrimp, and lamb ****** purchased at your local Pullman Safeway store. Please know that this is not the standard of service we strive to provide to our customers. We review all reports of issues such as these to improve our customer experience and I know your time is very important. I appreciate you for bringing this to our attention.

We would like to let you know that we have already reported this to our Store Director for immediate review. Please respond here letting us know if you would like to be contacted personally by a member of our store's Management Team regarding these experiences. We are most grateful for your patience and understanding on this matter. We hope that your experiences will not stop you from shopping with us and trusting us again in the future.
If you have any further questions about this product, please refer to the contact information listed on the packaging. If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us!
Tim
Customer Support Center
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1st, be Safeway mobile application delivered a notification to me congratulating me on my birthday month. This pop up indicated a Safeway offer of $5 off a minimum $5 purchase, and an expiration date of September 30th. When I clicked on that notification, be Safeway application open and an error message popped up. I have since been unable to find and apply this offer. **************** has been unwilling to work with me. This was literally a notification you're Safeway app sent to me. I am merely trying to utilize the offer you presented me for my birthday! I have also contacted *************************, who in the past has been great at resolving issues for me. Screenshot attached.
Business Response
Date: 09/05/2022
Greetings ***************************:

We apologize for the trouble you have had in receiving the 4U digital birthday offer in your mobile app, but we are happy to look into this with you. To resolve an error received while utilizing our app features, please make sure you have the most up-to-date app version and refer to the error message you receive for suggestions to resolve the issue.
We would also like to recommend uninstalling and reinstalling the mobile app from your App or Play Store. If this doing this does not make the birthday offer available to clip or available under My List, please respond here letting us know, and please provide the version of the mobile app you are using. If needed, this can be found by going to the Home tab, then Settings, and then scrolling to the bottom of the Settings page will show the app version you have installed.
If you are experiencing any other issues or have any questions in the meantime, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us!
***
Customer Support Center
Customer Answer
Date: 09/05/2022

Complaint: 17900049

I am rejecting this response because: my app is fully up to date. I have contacted customer service to no avail. However, *************************, VP, is assisting me resolve this issue.

Sincerely,

***************************
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to safeway pharmacy, i was to recieve a $25 gift card for a new prescription. The lady at the pharmacy ignored me completely so i proceeded to msg the hotline where i was told she would solve the gift card issue and that it would be on in ***** after a manager put it on my account i waited 72 hours and still nothing. I messaged again and was told it was being escalated to be put in by a manager. So again nothing i call today and get 2 chats ending in seconds because it timed out that fast??!! One ********** just said hello and never said anything else then we were disconnected. So i call in the phone and am rudely put on hold after i said no i didn't want to to be placed on hold. Then they conveniently hung up on me after and hour. They also tried to transfer me to the pharmacy that i got the scripts i asked what would they do or can fix, i just asked so i know what to Expect and i was never answered, never transferred and nothing has been resolved. They should not treat people like that, they discriminate against me because im smart and they figured I'm not and that i won't take no for an answer and then have absolutely no solution for any thing. Crooks, rude and dense when it comes to solving problems. They only know how to read the script to say ill fix this and then they are dumb to any knowledge of real solutions and or people skills.
Business Response
Date: 09/01/2022
Greetings ***********************:

We are very sorry for the trouble you had in receiving your $25.00 gift card for your new prescription, as well as the interactions you had with our associates and our Customer Support team. Please know that we will be sharing your feedback with our Management Teams to ensure that these kinds of issues do not persist. In the meantime, we would like to make sure this gets taken care of for you. Can you please respond here sharing the store location that you visited when receiving your recent prescription? We look forward to hearing from you.

Thank you for shopping with us.
Tim
Customer Support Center
Initial Complaint
Date:08/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safeway sends me frequent emails. There is an unsubscribe button but it does not allow me to opt out of all contact. I dont wish to receive their emails or any other notifications
Business Response
Date: 08/29/2022
Greetings *************************:

We are responding to a message sent regarding email communications received from **.
We are sorry that you are continuing to receive emails after unsubscribing. Can you please confirm the email address where you are receiving these communications? We have reviewed your account in our system, and we see that the email address you provided is not registered to receive emails from us. Please respond letting us know, or feel free to contact our Customer Support team at ************** if you have any questions or concerns in the meantime. We look forward to hearing from you.

Thank you for shopping with us.
Tim
Customer Support Center

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