Business Profile

Grocery Store

Safeway

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Complaints

This profile includes complaints for Safeway's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

589 total complaints in the last 3 years.
230 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came to this store on 2/3/2025 to shop and deliver a 200 dollar **** order. It was 200 dollars because the customer ordered a 70 dollar bottle of alcohol. The girl who checked me out was at the register talking about Dungeons and Dragons instead of paying attention to what she was doing. Then the guy helping her did not even give her the alcohol. Who on earth hired these people? All of them seem to be on something. This girl sits and just talks nonsense to everyone who comes through. People look at her as if she is nuts. That was a 30+ dollar order. Now I have a complaint and won't get paid because the girl never rang up the alcohol. Just wasted my time. I have never seen such an unprofessional staff in my life. They said the store manager's name is ***** *********. He really needs to hire better people. For almost 5 years I watched people steal millions out of this store. Just walking out with shopping carts and the employees would watch. I have never seen a store run this way in my life. You must hire better people at the Safeway on ***************** **********. I also expect a call and a store credit for the money your useless employees cost me. This is the second time the same girl has done this nonsense. This happens all the time at this store. It is horrible. This store and the people who work at the store on ************ are totally different people. The cashier does not sit there talking nonsense to everyone who comes through. They work. These people at this location seem to have mental health issues.
Business Response
Date: 02/04/2025
Greetings ****** ********:

Thank you for letting us know about your concern with the employees at our ******, ********** store. We have requested that the Store Director contact you. To express our apologies for this, we have placed a $40 credit on your account, which should reflect within 30 minutes to 24 hours.

Thank you.

****
Customer Support Center
********
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Safeway Pharmacy, ****************************************** is failing to provide vaccinations as provided through the Safeway Travel service.I had placed and paid for the travel vaccine advisory. The recommendations were completed the week of January 6, 2025.On January 20, ******************************************* on the timetable for vaccinations. After some minutes of dealing with the clerk I left. She literally could not speak English and had no idea what thsi service was. This is not at all a slur, she does not understand and can not make herself understood in English. Rather than wait for a pharmacist or English speaking member of the staff, I chose to leave.On January 30, 2025 I called the pharmacy to check on the timetable. The clerk who answered to phone was not at all able to help and could only ask what vaccines was I looking to have. She said that she was passing the call to the pharmacist who did not pick up and after several minutes I decided that this pharmacy might be more helpful if the Safeway administration were *********** is particularly concerning because the same pharmacist called my wife regarding her recommendations. The pharmacist was contrdicting the Medical Doctor's recommendations, as provided therough the Safeway travel service and making decsions as to which vaccines she would provide. It is unclear to us, as to just whose professional scope of service we fall.Because 2/8/2025 will be the latest date that I can have these vaccinations I am requesting that either the administration help with delivery of the vaccines or that I be refunded my money so that I can use a local brick and ****** travel vaccine service.
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Safeway driver was not able to deliver my order. I scheduled the delivery from 2-3. 2:20 the delivery status shows it's approaching and at 2:45 it's showing it's delayed and will ETA is 3:31.Safeway refused to refund and cancel my order. They said they can't refund until driver returns the groceries. How's that my problem? They didn't deliver my groceries and it 3:03.
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 off fresh produce coupon did not come off. Contact them many times, still could not resolve the problem.
Business Response
Date: 01/28/2025
Greetings Xiaogang Ma:

We reviewed your concerns and see you were given a $3 credit on 1/18/2025 for this issue; it was redeemed on 1/27/2025. You can review this on your receipt in the savings summary. It will have **************** Credit beside it.

Additionally, the offer you provided a photo of doesn't expire until 02/13/2025. If you continue to have issues redeeming these Health Rewards, please provide your Full Name and Date Of Birth so we can review that portion of your account.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:01/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/19/2025 I went shopping at my local Safeway where I have been shopping for over 20 years. I was grossly overcharged on individual items and charged twice for two items that i only purchased one??! I called the store when I got home and noticed my receipt have several overcharges, 5 to be exact an the items i was charged for and didnt get total $31.53. My total receipt is ******. I called the store and spoke to a woman in customer service desk who gave me the ********************** app number and told me that the store doesnt handle when the app doesnt work or overcharges, that the customer service ********************** app *** could help me with why i was overcharged items, my purchase history will show that the day previous I paid the right price the next day coupon still clipped should have been the same price as the day prior-but safeway is scamming people with the app, clipped and save, but some items are not credited right, I was told "mamm the system isnt perfect" I asked to speak to manager about items charged twice but only bought one. I was told no manager only *** and not authorized to give refunds I was told to call back next day. I called back next day spoke to ******** who was rude and laughing at me when I asked if I could request someone look at camera to verify i only bought one of two items charged and ******** laughed at me and said they cant look at camera without police ***ort. I said well you guys stole money from me so should I call the police and make ***ort so you can look and he said it doesnt work that way. **** says manager Rofiat is on vacation and no one is able to give me a refund and said that there is nothing she can do, she then sent me back to ********. Hes very rude in telling me that no manager will be able to give me refund anyway even if there was a manager available they cant look at cameras to verify I was charged twice for one item, two times!!!! on ******** and chips, both charged twice but only got one,Someonepleasehelplookcamera
Business Response
Date: 01/29/2025
Greetings ******* *******:

We appreciate you sharing your experience with us and apologize for any inconvenience this may have caused you.

We have shared your concerns with our District Manager and Store Director for immediate review, and one or both of them will contact you as soon as possible regarding the service you received and the outstanding refund.

If there is anything else we can assist you with, please call our *********************** at ************. We are available Monday - Sunday from 6 AM - 10 PM PST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Customer Answer
Date: 02/13/2025
On 1/19/2025 I was grossly overcharged on individual items (charged twice for two items that i only purchased one??! ) I noticed when I got home because I noticed my receipt had several overcharges, i was double-charged on two expensive items. When I called the store I spoke to a lady about how I was double charged on a couple of items, she told me no manager was available, only a ***. I was told to call back the next day when a manager would be there at **************** and expressed to me she was not authorized to give refunds. 1/20, I called safeway and spoke to customer service desk he said his name was ********, who told me that Rofiat was the manager but that she was on vacation and that were wasnt a manager I could speak to at the time, but asked me what the issue was and I proceeded to tell him. While on the phone with me, he made comments that my request was unreasonable and scoffed when I told him I would contact corporate and he told me to contact whoever I needed to contact. He was extremely rude and demeaning and laughing at me when I asked if I could request someone look at camera to verify i only bought one of two items charged and ******** laughed at me and said "we cant and don't look at cameras without a police report." I said well you guys stole money from me double charging me over $30, so should I call the police and make report so you can look and he laughed at me again and scoffed and said " it doesnt work that way". I get connected to the **** ****? and she says manager Rofiat is on vacation and ****** isnt on duty and not sure if he was coming? and no one is able to give me a refund and said that there is nothing she can do, she then sent me back to ********. ******** again is very rude in telling me that no manager will be able to give me refund on the items overcharged, and I told him I have been a customer for over 20 years and he said"that may be, but no one is still going to be able to look at the camera". I feel discriminated against

I want them to look at camera of this transaction, verify that teller overcharged me on two items, charging me twice for items I only purchased one for, clearly the camera will show, I want corporate to look at camera, see I was double charged on expensive items and give me my money back or give me store credit, they stole from me and making it hard for me to get someone to look at camera, they say I need a police report, they are morally wrong I want someone to look at camera and issue my money back total ticket that day was over $360.00 the overcharged amount is $31 ! thank you
Business Response
Date: 02/28/2025
Greetings ******* *******:

Thank you for reaching out and bringing this issue to our attention. We understand your frustration regarding the overcharge and the treatment you've received during your interactions with the store staff.

We have forwarded your concern to the appropriate team for further investigation. Please expect someone from the team to reach out to you as soon as possible to follow up.

We appreciate your patience as we work to resolve this. Thank you for being a loyal customer of **********************.

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/06/2025
I will reject their response that they will call, as they have not. I would really like my money back they stole, its outrageous they dont want to look at camera five minutes and resolve and give me back my money :( thank you for your continued help

******* *******
Business Response
Date: 03/10/2025
Greetings ******* *******:

Thank you for informing us that you have not yet received the call. To resolve this, we will be applying a $32 credit to your account, which can be used for your next transaction. This credit will reflect within 30 minutes to 24 hours.

We appreciate your time and patience.

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/26/2025
The message recieved on BBB response **** says that they credited my acct $30.00. I dont know what account theyre speaking of, I got nothing in mail or havent received a link to a claim or havent had anything credited back to bank card, and i will not accept a partial payment, i want it all, so yes I would like to keep complaining until they give back what they took, what a faulty business. I have stopped shopping at safeway

yes please open and know they are avoiding taking responsibility

thank you

******* *******
Business Response
Date: 03/31/2025
Greetings ******* *******:

Thank you for your message. After reviewing the details, it appears that the store credit of $32 was applied to a purchase made on March 11, 2025, at 12:34:25 PM. Additionally, we have noted that you have continued shopping with us, with a recent transaction on March 22, 2025, at 12:59 PM, using the account associated with the phone number ************ and the email address *****************************.

If you believe there has been an error or if you have further questions regarding the application of your store credit, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure everything is resolved to your satisfaction.

Thank you for your continued business.

Sincerely,

******
Customer Support Center
Case: ********
Customer Answer
Date: 04/02/2025

Complaint: 22856893

I am rejecting this response because: Safeway is claiming to "credit account" 32$ but they have not. If they are crediting my debit, it has not been credited -that card was cancelled in january 22 2025 due to suspicious fraud transaction for $5.99 in *********** so bank was alerted and they sent a new card, so safeway cant prove they credited this account ending in# **** if that is the account they are speaking of it was closed long before this complaint. THEY HAVE NOT SENT ANY STORE CREDIT OR GIFT CARD AND CANT CREDIT A CLOSED ACCOUNT AND I DONT HAVE A "SAFEWAY" ACCOUNT if you have looked at camera and you know you made a mistake then why not just send safeway store credit? you cant credit a closed account please verify with your accountant that this never happened thank you

Sincerely,

******* *******
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/22/25 my doctor sent 2 prescriptions to Safeway Pharmacy located on ****************************** in ******** *******. I went to pick up the scripts at about 6:00 pm and I was told they are not ready until tomorrow so I went home. The next day (01/23/25) I returned to the pharmacy at about 1:30 pm and I was told they are not ready, I ask when they will be ready and I was told after 2:00 pm. Being handicap because of my knees this is very frustrating for me. I have not had this issue with any other pharmacy.
Business Response
Date: 02/11/2025
Greetings *** ******:

Thank you for reaching out to us. We understand your concern regarding the wait time for picking up your prescriptions.

We have forwarded this matter to the Pharmacy District Manager. They have attempted to contact you to discuss the situation but were unable to speak with you directly to resolve it.

Thank you,

****
Customer Support Center
Case ID: ********
Initial Complaint
Date:01/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 11, 2024, I picked up Order #: *********. When I received the items, they were not the same items that I ordered. I went back to the door where I got the orders, and told the man behind the door that I wanted to return the entire order for a full refund, and gave him all the items. He said that I would be getting a refund. I wanted a very long time and finally the woman who gave me the order and helped me originally came out the door and I asked her about the refund. She said she didn't know anything about a refund. I explained it to her and she said she would write a note for her manager the next morning. But the next morning, nothing happened.On December 12, 2024, I chatted with **** in the Safeway chat and explained what happened. **** told me that she would process the refund, that it would take 5-7 business days, and that she would also share the feedback with the drive-up service. The case # **** gave me was ************** is January 22, 2025. I received my bank statement in the mail. No refund was processed. I chatted with Safeway chat again and *********** (or ***) acted like he didn't know what was going on either. I am not happy with this at all. I want a full refund.
Business Response
Date: 01/27/2025
Greetings *** ***:

Please accept our sincere apologies that the store failed to process your refund as requested. Upon checking the refund has already been processed for you today, January ******* in the amount of $41.89. You should see the refund in three to five business days. Please check your bank statement for the refund. When checking your statement, please take into consideration your statement cycle cut date and allow for extra time if required.

We also have provided you with a $30 credit on the account that you can use on your next online order.

We truly appreciate your patience in this matter and have notified our Online Shopping Manager so this issue is not repeated.

Thank you for shopping with us!

****
Customer Support Team
Case ID: ********
Customer Answer
Date: 01/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,

*** ***
Initial Complaint
Date:01/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 13, 2025, I placed order #********* with Safeway for pick-up at their *********, ** location. During the shopping process, the shopper replaced one of the items with a product that was not similar to my original selection. Due to this substitution, I immediately requested the order be canceled.Despite my repeated requests, Safeway failed to cancel the order. Over the course of several days, I contacted Safeway via chat three times and by phone twice, clearly stating that I did not pick up the order and that I required a cancellation and refund.Instead of canceling the order as requested, Safeway charged two of my payment methods. As of today, the order remains active, and no refund has been issued. I have received conflicting and inadequate responses from Safeways customer service team, including claims that the refund requires "approval," even though I never picked up the order.This delay in processing my refund is unacceptable, unethical, and has caused unnecessary financial and emotional stress. I am requesting BBB's assistance to facilitate:The immediate cancellation of order #*********.A full refund to both payment methods that were charged.I expect a prompt resolution and appreciate BBB's help in holding Safeway accountable for their failure to act in good faith.
Business Response
Date: 01/22/2025
Greetings ***** *******:

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We have submitted a refund of $44.49 back to your original payment method. You should have also received an email with this information. Please allow 3-5 business days to see that credited back to your cards. Additionally, we added a $15 credit to your account for the inconvenience. To use the credit, you will want to select it during checkout on your next online order; there will be a box to check so you can apply it to your order.

We have also shared this incident with our teams so a similar situation doesn't happen again.

If there is anything else we can help you with, please don't hesitate to reply here or call our Customer Support Center.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, January ******* @ 4:10pm I was profiled verbally assaulted by an employee and customer art local **********************. I was checking my groceries when the employee stood above me as I scanned my items with the scanning gun in the self check out line. When asked why she was standing above me and watching me she became loud and said it was her job after asking for her name she walked away but came back this time louder taking my groceries out the cart and yelling at me to scan my groceries the way she was showing me. When I questioned her about her intentions and how uncomfortable I was feeling a customer began to yell at me telling that you people come in here and do this all the time. Shocked that she said that I asked her to mind her business. The worker than snatched the scanning gun from me yelling your done! You need to leave the store now!! Printed out my receipt and snatched my cart out of hands and walk away with my groceries. The store was packed. I stood there for a moment shocked and humiliated my anxiety kick it so o went to a different worker who Im familiar with and asked him to help me. He said he couldnt so I asked him to call his manager (he did) after telling him what just happened and how I felt attacked as Im the only African American in the store he said that people steal using the guns i replied not me I shop here 3xs a day I know everyone in that store.He apologized got my groceries and checked me out. I sat in my car and cried. I was profiled and verbally attacked because of the color of my skin . I have not been back to that store of any store afraid it will happen again. This was not rite. I gave a brief description due to the amount of characters but her attacking me started before I even got in line
Business Response
Date: 01/26/2025
Greetings ***** ***:

We appreciate you bringing this to our attention and sincerely apologize for the poor experience you had with us.

We have escalated this to the appropriate team for investigation, and someone will contact you directly regarding this incident as soon as possible.

If there is anything else we can help you with, please don't hesitate to contact our *********************** at ************ or respond here.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
Date:01/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/13/24 I purchased several gift cards, including 3 ******* gift cards off racks in the store. 2 out of the 3 have $0 balances as of today, 01/18/25. These cards were not used. After going to the store, I was told to call customer service. I spoke to customer service 2xs before being directed to ******* who said that they couldnt do anything for me because they were not responsible for the purchase of the card. To call Safeway back. Called Safeway customer service again and was told to call ******* back because I needed a letter from them. And that this is the ONLY process of getting any claim with Safeway resolved. Which is funny because the 3 people at Safeway I spoke to prior, none mentioned a letter from Sephora. I spoke to several supervisors in the process and had one Safeway customer service *** on the phone hang up on me because I asked to speak to a supervisor. All I want is what I paid for. It should also be noted that within a few weeks of the purchase of these cards, the credit card used for this transaction was used in a fraudulent case where someone attempted to purchase a $400 gift card. The money cannot be refunded to that account. I have all receipts and pictures of the unused cards.
Business Response
Date: 01/26/2025
Greetings ****** ******:

Our apologies for the inconvenience.

We reviewed your Gift Card ticket in our system and saw that an email was sent on 1/23 requesting images of the front and back of the cards, the receipt (which I have already attached to your ticket), and your mailing address.

Please reply to that email or this complaint with the necessary information for your ticket to be escalated.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/26/2025

Complaint: 22829756

I am rejecting this response because: I never received said email. I was made aware that an email was being sent. The email was never received, despite being confirmed correctly on the phone. I have checked my spam folder to ensure that I was not missing the email. Attached are the documents that were requested on the phone.

Sincerely,

****** ******
Business Response
Date: 02/02/2025
Greetings ****** ******:

Thank you for providing us with that information. We have sent everything to our ********************* and someone will follow up with you as soon as possible.

If you need assistance in the meantime, please reply to this message to keep it open or call our *********************** at ************. Press prompt 4 for the ********************* We are available from 6 AM - 6 PM MST.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 02/11/2025
I have yet to receive any "follow up" from Safeway. The response states that they will be in touch with me. Since then I have received no other phone calls or emails. This is NOT resolved, and they have done NOTHING to provide anything but general feedback saying that they are going to do something about it. This will have been the second time that they have promised a call back without providing one.

The response also states that I can call for assistance, however, what am I calling in regards to if they have not followed up with me in the first place. Safeway has consistently promised and not followed through. I am disappointed that BBB would choose to close this case, when Safeway has so obviously shirked responsibility for this matter, most likely in the hopes that we would all give up.

-****** Barber
Business Response
Date: 02/25/2025

Greetings ****** ******:

We followed up with the appropriate team to assist you regarding your concern with the gift card you purchased. They will be reaching out to you by tomorrow through email or phone call.

Thank you for your patience and understanding.

****
Customer Support Team
Case ID: ********

Customer Answer
Date: 02/27/2025

Complaint: 22829756

I am rejecting this response because: it has been several days and I have not received any correspondence either email or phone call from Safeway as they stated they would do in the last email.

Sincerely,

****** ******
Business Response
Date: 03/06/2025
Greetings ****** ******:

We have followed up with our Gift Card Team regarding your concern, and they have reached out to you via phone and email to inform you of the resolution. According to the team, no funds were recovered as the card was marked as redeemed, which is why the refund cannot be processed.

If these actions have not yet been completed, we recommend the following steps:

1. Report the scam to the ************************ via their website: ***********
2. File a police report with your local authorities.
3. Contact the card partner to inquire if they can assist further and request the transaction/redemption history of the card.

Thank you,

Anna
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/06/2025

Complaint: 22829756

I am rejecting this response because: this is not a resolution. This is a pass off of the problem to the local police, FTC, or Sephora (whom the ** was for). None of these entities have any information or ability to resolve this and correct whatever flaw caused the theft of the funds to occur.

Sincerely,

****** ******

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