We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grocery Store

Star Market

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Star Market's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Star Market has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharged and didnt receive toothbrushes that I ordered. I was charged ******* 360 Optic White ********* Manual Toothbrush Soft - Each Ordered Fulfilled 4 0 Quantity Total 2 $7.00 1 $12.65 1 $3.49 1 $1.99 5 $24.95 Regular Price $29.95 Toothbrushes are 5 for $5

      Business Response

      Date: 11/30/2023

      Hello *********************************: 

      Thank you for reaching out to us. Can you please verify if you were concerned about the price of the substituted toothbrushes that you also did not recieve?

      After reviewing your Order #********, we found that you were refunded $5.30 to your credit card for 1 Colgate 360 Optic White ********* Manual Toothbrush Soft.

      If you were missing more than the 1 you were already refunded, please let us know the quantity. We look forward to hearing back from you soon, so we can get this corrected for you. 

      Aryssa P. 
      Customer Support Team

      Customer Answer

      Date: 11/30/2023

       
      Complaint: 20907917

      I am rejecting this response because:

      Sincerely,

      *********************************

    • Initial Complaint

      Date:11/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has breach the terms of their own privacy and protections policy. This has been reported. But they need to know that they put me in physical harm on top of being their best employee contracted by SAS Today, I was charged on my credit card instead of my EBT. The blatant and violent disrespect in their store on ***************** and ********** JFK is disgusting and already reported.

      Business Response

      Date: 11/18/2023

      Greetings *********************************:  

      We are sorry to hear about the issues you've experienced with us, and we sincerely apologize for any inconvenience this may have caused you. We shared your concerns with the appropriate teams, and they told us that the order was canceled, and your cards were not charged. 

      Additionally, our team attempted to contact you directly using the information provided but couldn't reach you. If you wish to receive a follow-up, please provide us with your best contact information. 

      Thank you, 

      *************;
      Customer Support Center  
      Case ID: ********

    Star Market is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.