Complaints

This profile includes complaints for United Supermarkets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  United Supermarkets

  PO Box 20 Boise, ID 83726

• 

  United Supermarkets, L.L.C.

  5001 Marsha Sharp Freeway Lubbock, TX 79407-2619

• 

  United Supermarkets, L.L.C.

  1401 Tahoka Rd Brownfield, TX 79316-4828

• 

  United Supermarkets, L.L.C.

  303 Avenue M Lubbock, TX 79401-1307

• 

  United Supermarkets, L.L.C.

  104 W 9th St Muleshoe, TX 79347-3221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer at the kitchen on March 3, 2025, and ordered a large and small French fry. Upon receiving the orders at the counter, I noticed that I only received the small French fry. Upon asking the employee who made the French fry, whom the other employees called "*****", she told me that she will not give me the large French fry that I paid for, and I should be happy that I received even the small French fry. At this point I called the manager at the front desk, *** ****, who came to the kitchen and called the kitchen manager. The kitchen manager verified that I did not receive the large French fry that I paid for. The employee "*****" still refused to serve me the large French fry. At this point *** **** instructed the kitchen manager to prepare me the large French fry. This is equivalent to the store stealing from the customer. I paid for the food, and the employee told me that she is not giving it to me. Both the front desk manager and the kitchen manager verified that I was stolen from, as I did not receive what I paid for. I am contacting legal representation and will explore options to take ************* to Court. I strongly urge Market Street ******************** to reach out to me, otherwise the matter will be handed over to a consumer law firm. Again, two managers at the store verified and are on record that the kitchen employee willfully refused to serve the food that I paid for, and that "I should be happy that I even received the small French fries". This is willful, calculated theft by the kitchen employee. I could have called Police and have them charge the employee with theft. I am waiting for ******************** to contact me until this week, next week we file legal action, including filing theft charge against the employee "*****".

  Business Response

  Date: 03/15/2025

  Greetings ****** Sugar: 
  
  Thank you for bringing this matter to our attention. We take all guest concerns seriously and always strive to ensure a positive shopping/dining experience for everyone.
  
  After reviewing the situation with ***** and *** from our ************ team, we determined that you were initially served the correct portion of fries. You received a large fry and a small fry, which together equal approximately 1.5 pounds. At your request, the fries were divided equally into two plates. To address your concerns, ***, our Assistant ************ Manager, instructed ***** to prepare an additional large fry. Once ready, it was served to you, bringing the total to 2.5 pounds of fries for this visit.
  
  We always aim to accommodate reasonable requests and ensure our guests are satisfied. We hope this resolution clarifies the events and demonstrates our commitment to providing a positive dining environment.
  
  
  ****
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23016200
  
  I am rejecting this response because:
  

  The statement that I "received a large and a small fry equally distributed on two plates" is no true. I received two plates of fries which together equaled about a small fry.

  This was verified in front of me by *** the foodservice manager who put the two fries on the scale and said that "these are a small fry". After that the front desk manager **** immediately instructed *** to prepare a large fry. 

  I often buy fries, and other kitchen employees always serve the correct amount of fry. Only the employee ***** has a problem with me and every time I buy any kind of meal, including full plates, she either shortchanges me with the food, or instructs the employee servicing me "do not give him the regular portion", or "that a...hole" doesn't get it". This is going on for years, which I tried to avoid by supplementing the small portions that I am getting by purchasing additional food items in the store, or avoiding the kitchen entirely. However, this time the employee ***** has flatly refused to give me what I paid for, and she's not making it a secret that she cannot be disciplined by the managers, let alone fired, as she obviously has a hold over them for some reasons. 

  Therefore, this case will go to court. The employee ***** is stealing my money for years by shortchanging me with food. I am sure that several other kitchen employees will testify to that effect under subpoena, who are watching this brazen exploitation for years. If *********** doesn't want to put an end to the employee ******* employment, I will let the court reimburse me.  

  
  Sincerely,
  
  ****** Sugar

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the worst experience at the *************, *************************************. I was grocery shopping with my 3 year old daughter. Trying to do the right thing by purchasing ********* products. We came up to the front customer service area on 10/1/2024 at about 8:35pm. Please watch the video of this interaction is what I ask! I had my baby girl in my hands and was very polite to the person and asked to return the bottles as I have many times before. The person at the front (****** *******) was unbelievably rude and started inspecting the bottles as if he was looking for a minuscule speck of dust on the bottle and found some dust on one of the 4 bottles I was returning and said "I'm not going to take these back, you will have to wash these and bring them back". I had washed ALL of the bottles before bringing them in. I have brought these bottles back many of times. You can see in the video all 4 of the bottles were clean. I asked for a manager to come over (****** *****). The manager came over and I said I needed to return the bottles and he looked at the bottles and started to process the returns. Then ****** comes over to ****** ***** and says "look at that one bottle, its dirty" then the manager stops what he is doing and just repeated back to me what ****** said and cancelled the return. Needless to say I will not be purchasing any more Vollmans and now wasting my time writing this long complaint. I had my 3 year old girl and ALL the 4 bottles were clean. Besides that if 3 out of 4 bottles are clean and we as customers are taking the time taking these bottles to and from your store your employees should be more understanding and be able to rinse out a bottle if 3 out of 4 bottles are being brought back by a customer. I hope both of the employees have disciplinary action about this situation. This was uncalled for and I hope you get better employees in the future and do me a favor and watch the video.

  Business Response

  Date: 10/19/2024

  Greetings, **** *****:
  
  Thank you for taking the time to share your concerns with us. We sincerely apologize for the bad experience you had with us and any inconvenience this may have caused you.
  
  Our team has been informed and will contact you directly regarding your experience if they have not already done so.
  
  If you have any additional questions or concerns, please don't hesitate to call our *********************** at ************ Monday through Friday from 6 AM - 10 PM PST. 
  
  Thank you, 
  
  ******** *.
  Customer Support Team
  ********

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns United Market Street on Georgia. Several weeks ago I sent a letter to a regional manager about this and have not heard anything. I did speak with a very rude manager named ****** at this location and she basically informed me there was nothing could be done, but did agree it was false advertising on their part. If you get your flu shot at United you get 10% off your groceries(see photos).When my wife used her coupon they said you only get $10 off the first $100.The coupon says 10% of your grocery bill not just $10 up to $100. ****** tried to tell me that the two Asterix on the coupon meant up to $100. Im not sure How anybody would be able to determine that? We are due $39.55. Management at market Street agrees with that and says they dont know if that will ever get paid to me.United is a good company but clearly made a mistake here and I owe me the $39.55. I was also a little stunned by the rudeness of their manager, ******, who really tried to explain it away, as it was no big deal.Id appreciate any help you could give me in solving this problem

  Business Response

  Date: 01/16/2024

  Hello ***************************, 

  Thank you for your feedback. We strive for each guest to have a pleasurable experience at our store and apologize this wasn't yours. We apologize for the oversight in providing the incorrect discount based on the language written on the coupon. We deeply regret any inconvenience this may have caused.

  Our Store Director, ****** called and left a message - If you can return the call as soon as possible, we'd appreciate the opportunity to fix the situation by crediting the $39.55 to you.

  Thank you for bringing this to our attention, and again, we apologize for the miscommunication. We value you as a guest and hope to see you again in the future.

  Thank you, 

  Aryssa P.
  Customer Support Team

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be refunded

  $39.55.I will pick this up at the local store on **************, ********, *****. I appreciate the Better Business Bureau and United supermarkets in helping me with this matter.

  ***************************

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The local United Supermarket in ****** ******** has repeatedly charged customers double or more than their ADVERTISED prices and will refuse to change the charge to match the price (on the shelf or item itself) and say "that's to bad, that's not how it rang up". They have ripped off many people and it seems very much like they are actually targeting some people. ***** and disabled They are also so very confident that no one will ever do anything about it and they'll continue to get away with everything they're doing wrong.

  Business Response

  Date: 03/01/2023

  Greetings *******************: 
  
  Unfortunately, we are not affiliated with United Supermarkets in ********. Please visit the provided website to get in contact with your United Supermarkets customer service: ********************************************************

  
  Have a nice day! 

  ***

  Customer Support Center