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Business Profile

Hospital

Intermountain Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They held me from Thursday night after work to Sunday late afternoon. Without the sufficient cause for a mental hold. To keep me as long as they could to accrue as many days as possible to compensate them financially exceeding within the proper state and legal guidelines.Now they want to charge me $2,000 as my deductible. They said I stayed there one day. Then when questioned about the cost they stated I had been there for 2 days and that their daily rate is $700. Then when asked for a breakdown of the $2,000 cost as a deductible then they sent a message that I was unable to access.Then when I called to ask for the name of one of the therapists to make a proper complaint to the state board. They then could not access my file because **** had my file (**** the internal complaint representative that I had attempted to call 3 times prior to their denial of access of MY health care providers name.1. They not only have violated my rights possibly by the hold without a court order at first. 2. They proceeded to share my personal life in front of the entire common area of the facility.3. Attempting to Charge me an unknown amount before insurance they have not disclosed. $2,000 after 1-2 days that they arent even sure of. Will not supply an accessible break down of the charges from their facility.4. Will not disclose my personal file information with me after given the appropriate identification for myself. (***) is refusing to tell me the name of my provider to file the appropriate complaint and paperwork to hold people accountable.Something VERY corrupt is going on here and people there are in on covering it up. I fear for people who really have mental disabilities. They are abusing their licenses and authority.

    Business Response

    Date: 08/12/2024

    Good morning folks. Please note that we have been in contact with the reviewer several times so far regarding the noted concerns.

    Thank you,

    ***********************************

    Customer Answer

    Date: 08/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They abused me while attempting to get treatment at age 15

    Business Response

    Date: 04/17/2024

    Intermountain will reach out to reviewer at provided contact information to discuss concerns.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of December 2021, I set up a payment arrangement to pay hundred dollars towards my account every month until the full balance is paid off. As of October 2022 my balance was sent to collections. I have made several attempts to contact the office of their billing department with the phone number, listed on the bill and left several voicemails so that anybody got getting into contact with me. At least $600 of that was sent to collections agency while Intermountain continue to send me Bills - I have reached out several times to several different phone numbers trying to get in contact with somebody and I have not been able to. I just received another bill threatening to put the rest of that into collections as well. They need to buy back the debt that they sold of mine to the collection agency so that I continue to make payments as previously arranged they have done substantial damage to my credit history, and I want it resolved.

    Business Response

    Date: 03/21/2023

    Good afternoon folks. Thanks for the heads-up about this. We have reached out to this individual to discuss his issues and to find a solution to his concerns.

     

    Thanks,

    *****

     

    *********************************** ********** ******************** | ************************************************** | Office ************
    Cell ************| Intermountain Hospital|303 ****************************************., ***** ** ***** | IntermountainHospital.com

    Customer Answer

    Date: 03/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Intermountain Hospital is NOT a BBB Accredited Business.

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