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Business Profile

Lighting Systems

Bosso Lights

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, 2025, my husband and I agreed to purchase a Bosso lighting system from *** ******* and paid a 50% deposit of $2,337.50. The system was installed on February 12. From the beginning, it failed to function reliablylights turned on randomly, and the red power light and app indicated frequent system failures.Technician ***** came out multiple times, replaced the controller twice, added a WiFi extender, and recommended checking for electrical interference. We hired a licensed electrician ($293) who found no issues but noted the Bosso box was overheating. At Tylers suggestion, we paid $640 for a dedicated circuit. Despite this, the system continued to fail.On June 5, technician ****** identified installation-related problems and corrected them, but the system failed again within 48 hours. Ive documented the failures with photos, videos, and texts. Repeated requests for contact info for the company went unanswered until a friendwho originally referred usprovided it. That friend has since chosen another provider after seeing our experience.On June 7, I was told a reinstall was approved. No follow-up has occurred since. A certified letter was sent to Bosso Lights in Boise on June 27, 2025, but no response was received. After four months of inconvenience and added expenses, I hired another provider to remove the system. I am requesting:Removal of all Bosso equipment A full refund of our $2,337.50 deposit Reimbursement of $933 for related electrical work Total requested: $3,270.50. Please arrange pickup and issue payment by July 3, 2025. If unresolved, I will pursue legal options and share our experience to inform other potential customers. I hope this can be resolved promptly and professionally.

    Customer Answer

    Date: 07/17/2025

    Dear BBB, 

    Thank you very much for your support in helping us come to a resolution with Bosso Lights Boise. Because of your ability to encourage resolutions between consumers and businesses I received a call from "Junior" one of the owners and he refunded our initial despot of $2,337.50. He did ask that I sign an agreement to let you know that this was resolved. He also asked that I update the ****** review to "resolved".  

    Thank you again. 

    ***** *******

Bosso Lights is NOT a BBB Accredited Business.

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