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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 2nd 2025 I sent 2 packages, one package to ******, 2nd package to ******, **********. My package to ******, was delivered on time, as stated on my receipt. The package to ****** is still not there. My receipt says "Expected Delivery Date Mon 6 Jan EOD". This package was VERY IMPORTANT and had to be delivered on the date of Jan. 6th 2024. I tracked the package with the tracking number, and it went to ******** first?! Why? ********** is 8 hours away! I called *** and they said that its "procedure that all packages go to ******** first...." That is a lie. Not true. I then asked to speak to a Manager and they hung up on me 2x! They charged me $30 to ship a 7x7x7, 1 lb. 4 oz. Box. They over charged me. *** purposely charged me more money to go a longer route. *** never told me it was going the opposite direction, that cost more money. I have sent many packages to ********** and it's never ever went to ******** first. That doesn't make any sense. *** deceived me. And every *** agent I talked to Lied. Tell me how that makes sense to send a tiny package to ********, just go back to ******, **********??? My Israel shipment was delivered on time, within a week. I want my money back that *** over charged me. And I want answers to why they sent my package to ******** first? Do not tell me it's procedure. Don't lie. Be an adult. Act *************** I said, this package was very important and should have been taken seriously. If you messed up, then own it, and admit it. Don't feed me lies.

    Business Response

    Date: 01/24/2025

    We contacted the customer and have issued a refund. After speaking with the customer, we feel we were able to resolve the issue at hand.

The UPS Store is NOT a BBB Accredited Business.

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