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Business Profile

Major Appliance Parts

Express Appliance Repair, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Express Appliance Repair, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Appliance Repair, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new refrigerator from this company. 3 refrigerators did not work. The company stated they worked fine at the store after the return. Issue is they did not put food in it to test them. The refrigerator freezes my food. I researched the appliance and it got in-between 4 to 5 stars with good reviews.After the 3rd refrigerator doing the same thing the company said we are done call Frigidaire and don't return we are done. Even though I was sold a refrigerator that freezes my items.I contacted Frigidaire. I had 3 false reports put in my the tech. And I had continuous issues. They also refuse to work with **** will file a second complaint against them. What they did was horrible.I have a refrigerator I had to pay for that doesn't work. The company who sold the refrigerator will not help. They wouldn't even offer a warranty.

      Business Response

      Date: 09/19/2023

      Please see attached.

      Customer Answer

      Date: 09/21/2023

      This information is incorrect.   I barely have anything in my fridge.  They never told me that I had put too much food in my fridge.  

      Also I barely eat and actually have a medical condition related to this.  I usually only have 8 containers of herbal tea and milk on this fridge on the top shelf.  This is where all my items freeze at.  I have actually had an antique pitcher freeze from this refrigerator. 

      I have several individuals who can confirm this.  

      The tests they ran back at the store was with a fully empty fridge. 

      So no they were not accurate.

      Almost everyone I know has 3 times more products in their fridges without any issues.

    Express Appliance Repair, Inc. is NOT a BBB Accredited Business.

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